Revenue Operations Specialist; Deal Desk & Reporting

As a Revenue Operations Specialist at vCluster Labs, you aren’t just working a Salesforce ticket queue; you are building the revenue engine behind a sales team that is scaling fast. You will own quote-to-cash, reporting, and day-to-day Salesforce support for our US team, with a real say in how our processes and automations get built. You will join a small, automation-forward Rev Ops team at an inflection point, where the systems you design now become how we sell for years.

vCluster Labs is the company behind vCluster, which provisions fully isolated tenant clusters on Kubernetes, bare metal, and VMs for AI Clouds, enterprises, and platform teams.

• Deal desk and quote-to-cash:
  You will be the first responder when a quote or order form looks wrong. You will own quote line items, term-length logic, and order forms in Salesforce, Ironclad contract workflows, and the Stripe to Salesforce ARR sync.
• Salesforce administration and automation:
  You will build, update, and fix flows, formulas, and automations. If it can be automated, we automate it, and you will help decide how.
• Rep support and enablement:
  You will own the Salesforce request queue during US hours and help AEs, especially new hires, set up deals correctly. The best version of this role teaches reps how our Salesforce works so the same question does not come back twice.
• Commissions:
  You will support Quota Path and how reps get paid, partnering with our COO on deal reviews and resolving pay discrepancies.
• Reporting and dashboards:
  You will keep pipeline, renewal, ARR, and territory dashboards accurate, answer “why does this number look off,” and build new views as sales leadership asks for them.
• Data hygiene and documentation:
  You will own recurring data fixes and keep our Rev Ops process docs current, so how we quote, approve, and report is written down and repeatable.

• Hands‑on Salesforce experience: 3+ years in revenue operations, sales operations, or deal desk, including building and maintaining Salesforce flows and automations. Certification is not required; real build experience is.
• Quote‑to‑cash fluency:
  You understand how revenue flows through a CRM, from quote line items to order forms to booked ARR.
• Reporting instincts:
  You build Salesforce reports and dashboards, reconcile numbers across systems, and can explain a discrepancy clearly to a sales leader.
• B2B SaaS background:
  You know how SaaS deals are structured and how revenue is recognized.
• Service mindset at speed:
  You enjoy owning a queue, turn requests around in hours rather than days, and stay patient when the same question comes in again.
• Resourcefulness:
  When you have not built something before, you figure it out, including using AI tools like Claude to get there faster.

• Ironclad:
  Experience with Ironclad or another contract lifecycle tool.
• Commissions tooling:
  Hands‑on time in Quota Path or a similar tool.
• Salesforce Administrator certification or CPQ experience: A plus, not a requirement.
• Tableau or a ground‑up build:
  Tableau experience, or you have built Rev Ops from scratch at an early‑stage company.

• Build it your way:
  You will have real input into how our processes and automations are designed, not just inherit someone else’s.
• See the whole company:
  You will work hands‑on across the full GTM tech stack and support sales, marketing, partners, finance, and leadership.
• Grow with us:
  Join early at an inflection point, with room to shape your path, including building and leading a team as we scale.

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