Dynatrace Platform Engineer

• Bilingual (English/Spanish)

Rhondos Inc. is looking for a Dynatrace Platform Engineer, Latin America to join our Professional Services Team. In this client- and stakeholder-facing role, you will configure and optimize the Dynatrace Unified Observability Platform across cloud, hybrid, and on-premises environments including leading Power Connect App implementation, configuration, and customization for SAP observability to help engineering and operations teams reduce mean time to resolution (MTTR), improve application performance, and build a mature observability practice.

You'll work independently on well-defined engagements while collaborating with senior architects on more complex initiatives.

• Lead Power Connect App implementation, configuration, and customization within Dynatrace to extend observability into SAP environments
• Customize and maintain Power Connect's dashboard library, log processing, and metric extraction rules to reflect each customer's SAP landscape and business processes
• Onboard applications, infrastructure, and cloud workloads (AWS, Azure, or GCP; Kubernetes and Docker) for full-stack monitoring
• Design, build, and maintain custom dashboards, alerting profiles, workflows, and analytics using Dynatrace Query Language (DQL) and Grail
• Monitor application performance and availability; lead troubleshooting and root-cause analysis, leveraging Davis AI causal insights
• Configure Synthetic Monitoring, Real User Monitoring (RUM), APM, and Log Monitoring to close observability gaps
• Conduct health assessments and architecture reviews, and deliver clear, actionable best-practice recommendations
• Integrate Dynatrace with ITSM and collaboration tools such as Service Now, Jira and Slack
• Support Open Telemetry and distributed-tracing initiatives across microservices architectures
• Partner with Product Development and Product Support teams and drive continuous improvement in system functionality and reliability
• Lead customer and internal enablement workshops, training sessions, and operations review meetings
• Maintain clear technical documentation, implementation guides, and runbooks
• Mentor junior consultants and contribute to internal observability standards and best practices

• Bilingual (English/Spanish)
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience
• 1-3 years of experience in Application Performance Management (APM), observability, or related IT infrastructure roles
• 1+ years of hands-on experience implementing and administering Dynatrace (or comparable APM/observability tooling)
• Practical experience with at least one major cloud platform (AWS, Azure, or GCP) and containerization technologies (Docker, Kubernetes)
• Working knowledge of one or more programming/scripting languages (Java, .NET, Python, or JavaScript)
• Solid understanding of distributed systems, microservices, and modern web application architectures
• Strong analytical and problem-solving skills, with the ability to diagnose complex performance issues under pressure
• Excellent written and verbal communication skills, including the ability to translate technical findings into business impact for non-technical stakeholders

• Dynatrace Certified Associate or Dynatrace Certified Professional certification
• Prior consulting, client-facing, or project management experience
• Familiarity with Open Telemetry, Grail/DQL, and Davis AI-driven anomaly detection
• Experience with SAP environments (S4
  
  HANA, ECC, BW, PI/PO, HANA) and Power Connect or similar SAP-to-observability integration tools
• Experience with CI/CD tooling (Jenkins, Git Hub Actions, Git Lab CI/CD) and infrastructure-as-code (Terraform,…