SAP Utilities CRM Analyst( W2
Job in
Philadelphia, Philadelphia County, Pennsylvania, 19113, USA
Listing for:
Innovatech Staffing
Full Time
position
Listed on 2026-11-09
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Location:
Remote with 25% travel to NY or Portland, ME
Work Authorization: any valid US work authorization
Job Description- 5+ years of SAP experience and must have IS-U experience
- Provide strategic and in-depth research, analysis, and recommendations related to Customer Service business processes, operational performance, and continuous improvement initiatives.
- Document business requirements and support compliance with applicable regulatory, operational, and internal control requirements.
- Serve as a subject matter expert (SME) for CRM and front-office Customer Service processes and transactions, and regulatory and operational support.
- Act as a liaison between the business area and technical support organizations to ensure business needs are properly documented and translated into technical requirements.
- Support business process analysis, procedure development, workflow optimization, issue resolution, testing, validation, and implementation of operational improvements.
The SAP Utilities CRM Analyst( W2 only) role at Innovatech Staffing is now open for applications in United States.
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