IT​/OT Infrastructure Manager

Lead infrastructure operations and the team responsible for delivering reliable technology services across a complex enterprise. You’ll combine people leadership with hands‑on architectural oversight, keeping systems secure, available, scalable, and responsive to business needs while improving how infrastructure services are delivered.

• Lead, coach, and develop the infrastructure team; manage staffing, priorities, schedules, performance, and professional development.
• Oversee infrastructure operations and service delivery, including escalations, service‑level performance, and critical incident response.
• Guide incident resolution and follow‑up improvements, and support service requests and projects when needed.
• Review and approve infrastructure designs; direct the design, build, testing, and support of enterprise solutions.
• Maintain effective standards, architecture records, procedures, and knowledge‑base content.
• Track infrastructure and service metrics, drive data‑informed improvements, and contribute to budgets, forecasts, vendor management, and compliance.

• Bachelor’s degree in IT or a related field, or equivalent practical experience.
• At least 7 years designing, building, supporting, and troubleshooting enterprise infrastructure, including at least 5 years leading infrastructure teams.
• Broad experience with server platforms and virtualization, cloud services, identity and core network services, storage and recovery, and multi‑cloud or multi‑domain environments.
• Knowledge of endpoint management, collaboration and productivity systems, networking, monitoring, patching, asset life cycles, and data center operations.
• Familiarity with cybersecurity and compliance frameworks, IT service management, documentation, and applying AI tools to improve IT operations.
• Strong team development, accountability, communication, and continuous‑improvement skills; able to learn and apply new technologies.

• Current IT certifications, familiarity with CAD systems, Lean Manufacturing principles, and experience in manufacturing or operational technology networking are advantageous.

The role is described as remote with approximately 20% travel. The source also describes shared employee ownership and participation in the organization’s financial success.