Manager, Facilities Maintenance

Approximately 25% travel | After-hours and weekend escalation support required

Reports to: Director, National Construction and Facilities Maintenance

At FCP Services, we help customers maintain, improve, and protect their facilities through commercial painting, construction, and facilities maintenance services.

We are seeking a Manager, Facilities Maintenance with a strong background in reactive repair and maintenance for multisite commercial and retail customers. You will lead our Project Managers and Coordinators, oversee daily service operations, and build the team, processes, and vendor relationships needed to support continued growth.

You understand the demands of reactive maintenance: urgent requests, shifting priorities, customer expectations, and vendor availability. You enjoy coaching people, setting clear expectations, and helping a team become more capable and confident while delivering quality service and strong financial results.

• Oversee high-volume reactive repair work orders across multiple customer accounts and geographic markets, from intake and prioritization through dispatch, quoting, approval, completion, closeout, and readiness for invoicing.
• Manage workloads and coverage to meet service-level agreements (SLAs), response times, and completion expectations. Guide the team through emergencies, overdue work orders, vendor issues, and complex repairs.
• Maintain consistent standards for customer updates, system records, photos, completion documentation, and follow-through.

• Lead, coach, and develop Project Managers and Coordinators through regular feedback, individual meetings, training, and clear performance expectations.
• Build team members’ ability to prioritize, communicate proactively, manage vendors, evaluate quotes, and make sound decisions. Address performance concerns and reinforce ownership and accountability.
• Identify staffing and skill gaps, support hiring and onboarding, and develop team capacity as the department grows. Encourage employees to contribute ideas and improve how work gets done.

• Serve as a leadership contact for customer concerns, escalations, and account performance discussions. Ensure the team understands each customer’s service requirements, approval procedures, and communication expectations.
• Address service failures promptly, identify root causes, and implement corrective actions that reduce repeat issues.
• Partner with Sales and leadership to onboard new accounts, strengthen customer relationships, and identify opportunities to expand services.

• Own department performance against established revenue, gross margin, and operating goals. Review quote accuracy, vendor costs, work-order profitability, aging work orders, and billing readiness; act when results fall short.
• Ensure additional work receives appropriate authorization and scope changes are documented.
• Build a dependable vendor network with the trade capabilities and geographic coverage customers need. Hold vendors accountable for responsiveness, workmanship, pricing, safety, documentation, and completion commitments.

• Use performance data to identify bottlenecks, balance workloads, and improve service delivery. Build repeatable workflows and training resources that support a growing operation.
• Collaborate with Sales, Finance, Safety, and operational leaders to resolve issues and evaluate new business against staffing, vendor coverage, service requirements, and profitability.
• Promote safe work practices and compliance with company and customer requirements.

• 5+ years in…