Director, Sales Operations - Sales Programs FCC Division

The Director, Sales Programs is a senior leader responsible for designing and executing the sales programs that accelerate pipeline growth, improve seller productivity, and drive bookings performance across FCC's CT Corporation and Compliance Solutions businesses. The role sits at the intersection of sales strategy, go-to-market execution, pipeline generation, sales enablement, and marketing, and translates FCC business priorities into scalable programs with measurable commercial outcomes.

The Director partners closely with FCC Sales Leadership to identify growth opportunities, assess pipeline performance, and build targeted initiatives — new logo acquisition plays, cross-sell and expansion motions, service-to-sales programs, retention programs, and product launch support — and then brings those programs to life with frontline sales and service teams. The role owns the end-to-end strategy, governance, and execution of FCC sales programs and ensures alignment with business unit priorities, divisional objectives, and revenue targets.

The successful candidate is strategic, data-driven, and hands-on: comfortable analyzing sales data, building executive-ready recommendations, coordinating cross-functional stakeholders, and driving field adoption. This leader serves as a trusted advisor to sales leadership and builds and develops a high-performing Sales Programs team.

Responsibilities:

Accelerate pipeline growth, improve seller productivity, and operationalize scalable go-to-market programs that deliver measurable commercial impact across FCC. This leader defines and executes the FCC Sales Programs strategy while building, leading, and developing a high-performing team, partnering with FCC Sales Leaders to understand pipeline gaps, design targeted programs, and bring them to life with frontline sales and service teams.

People Leadership Lead, coach, and develop the Sales Programs team.

Set goals, performance expectations, and development plans; build program management capability across the team.

Sales Programs Strategy & Execution Own the FCC Sales Programs strategy and roadmap, aligned to divisional bookings, retention, and organic growth targets.

Prioritize and govern the portfolio of strategic programs; evaluate program ROI and resource allocation.

Design and execute programs that drive measurable pipeline growth, opportunity progression, conversion, and revenue impact — including cross-sell across the FCC portfolio, service-to-sales lead programs, and new product launches.

Scale successful programs across FCC business units and segments while allowing for business-specific flexibility.

Continuously optimize programs based on performance insights, market conditions, and shifting business priorities.

Pipeline & Commercial Performance Partner with Sales Leadership to understand pipeline gaps by segment, product, and territory and build targeted programs to close them.

Direct analysis of pipeline health, conversion rates, seller productivity, account penetration, and customer engagement metrics.

Establish performance frameworks, success metrics, and inspection rhythms to measure program effectiveness.

Executive Partnership Serve as a strategic advisor to FCC Sales Leadership and business unit GMs.Influence GTM strategy using commercial insights and analytics.

Lead program-focused executive business reviews and integrate program priorities into annual and quarterly planning.

Provide executive visibility into program effectiveness, risks, opportunities, and expected business impact.

Cross-functional Leadership Lead alignment across Marketing, Sales Strategy, Sales Enablement, Product Marketing, Customer Service, and Business Development.

Resolve competing priorities, build executive sponsorship, and drive…