Senior Manager, Sales & Partner Readiness

Senior Manager, Sales & Partner Readiness

Team: Commercial & Partnership Enablement

Reports: Global VP Commercial & Partnership Enablement

Location: Remote-first, Europe or East Coast US

Experience: 8–12+ years

Founded on the principle of democratizing access, first to music in 1999, now to expertise in the AI era, Napster has consistently remained at the forefront of technological shifts that empower users. Today, the company builds embodied, multimodal AI agents that engage employees and customers where they already work: through video presence, voice, and text. Designed to work alongside people rather than replace them, Napster’s agents carry institutional knowledge into every interaction, elevating the user’s experience and improving business outcomes.

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We are looking for a Senior Manager, Sales & Partner Readiness to build and run modern, scalable enablement programs across Napster’s sellers and partner ecosystem.

This is not a traditional sales-training role. The focus is on helping sellers and partner sellers become productive faster, use the right methodology and tools, practice continuously, and stay ready as our products and go-to-market motions evolve.

You will work closely with Commercial Enablement, Sales, Partnerships, Product Marketing, Partner Product Marketing, Technical Partner Management, and our Forward Deployed Engineer.

• Seller onboarding, readiness, and certification
• Partner seller onboarding and enablement
• Sales methodology adoption and reinforcement
• Pitch, discovery, demo, objection handling, and competitive readiness
• Coaching, role-play, and manager reinforcement
• Product and release readiness
• Sales toolkit adoption, including playbooks, battle cards, discovery guides, value frameworks, ROI tools, demo scripts, and opportunity planning tools
• Readiness measurement and continuous improvement

We want someone who can help us move beyond static training and traditional LMS-led enablement.

You will explore and use modern approaches such as:

• AI-supported role-play and buyer simulations
• Discovery and objection-handling practice
• Agent-led onboarding
• Personalized learning journeys
• Searchable knowledge tools
• AI-supported coaching and certification
• In-workflow learning and reinforcement

Hands-on experience using generative AI tools in day-to-day work is strongly preferred
. You do not need to be an engineer, but you should be comfortable experimenting with modern AI tools and thinking differently about how sellers learn and improve.

• 8–12+ years in sales enablement, revenue enablement, partner enablement, or commercial learning
• Experience in enterprise technology, SaaS, cloud, AI, or platform businesses
• Proven experience building seller onboarding and readiness programs
• Experience enabling partner or channel sellers
• Strong understanding of sales methodologies and enterprise sales motions
• Experience driving adoption of sales tools and commercial playbooks
• Strong facilitation, coaching, and program-design skills
• Experience building certification and competency frameworks
• Comfortable working across Sales, Product, Marketing, Partnerships, and technical teams
• Ability to build repeatable systems rather than one-off training
• Familiarity with AI-enabled learning, coaching, simulation, or productivity tools is highly desirable

Success means:

• Sellers become productive faster
• Partner sellers can execute without requiring Napster in every meeting
• Sales methodology and toolkit usage become consistent
• Certification reflects real capability, not course completion
• Sellers can pitch, discover, demo, and handle objections confidently
• AI and modern tooling improve how learning and…