Sr. CRM Integration Specialist II

Beacon is seeking a Sr. CRM Integration Specialist for our client partner. This position will work closely with other fellow developers and be responsible for designing, developing, testing, improving, and maintaining two Salesforce environments enhanced with workflows designed to improve complex licensing, permitting, and inspection processes. This role will also work closely with data integrations and provide Salesforce API consulting to support and secure current and expanded uses of data sharing.

This position will report to the IT Director and will be a member of the Salesforce developer team. This position will collaborate with subject matter experts (SME’s) to collect and manage requirements, translate business needs to technical functionality, provide development support to team members, create and maintain documentation, manage feature implementations, and monitor the Salesforce environments.

• Analyzes and defines specifications and develops Salesforce functionality that supports current and future business functions.
• Designs, develops, and maintains Lightning Web Components (LWC) and Omni Studio assets (OmniScripts, Flex Cards, Integration Procedures, and Data Raptors) to deliver guided licensing, permitting, and inspection experiences.
• Designs, configures, and supports Agentforce agents and related Einstein AI capabilities, including topics, actions, prompts, and grounding data, with attention to security, data privacy, and responsible AI practices.
• Configures and supports Salesforce Chatter and Marketing Cloud to enable collaboration and to deliver targeted, compliant communications to licensees, applicants, and the public.
• Understands system integrations, data management, and security.
• Follows approved life cycle methodologies, creates documentation, and performs application coding and testing. Resolves technical issues through debugging, research, and investigation.
• Communicates project updates, issues, and risks to team to ensure timelines are being maintained.
• Establishes relationships with stakeholders and project team for technical resources, architecture review, project direction, and risk management.
• Provides written work estimates for reviews and presentations.
• Actively participates in issue review and resolution meetings with business teams.
• Identifies areas where improvements can be made to increase performance, enhance security, or reduce complexity.
• Manages and tunes the Web Application Firewall (WAF) protecting DSPS Salesforce-based applications and portals, including rule creation, tuning to reduce false positives, monitoring, and incident response.
• Leads Salesforce security remediation efforts, including tracking, prioritizing, and resolving Security Issue (SI2) findings in partnership with security and agency stakeholders.
• Performs Salesforce security and code remediation, including Apex, Visualforce, and Lightning code review, and remediates vulnerabilities identified by static code analysis and security scans.
• Partners with the Dev Sec Ops  team to embed security scanning, code quality gates, and automated remediation workflows into CI/CD pipelines and release processes.
• Tracks productivity using Agile and Dev Sec Ops frameworks and is experienced working with project and issue management solutions.
• Serves as the lead knowledge transfer resource with vendors on project handoffs.

• Requires a bachelor's or associate degree in area of specialty or 5-7+ years of experience in the field or a related area.
• Proficient with Salesforce developer tools including Apex Classes, Apex Triggers and Visualforce to develop custom business logic.
• Proficient with Lightning Web Components (LWC), including JavaScript, HTML, and CSS, and integrating LWCs with…