CUA Case Manager Supervisor

Starting Salary: $73,503

Job Type: Full time, Exempt

Work Schedule: Mondays through Fridays 8:30 am to 5 pm plus available to work before and after hours

On Call: Mondays through Thursdays; weekly rotation; no weekends

Locations:

• CUA 2 - 1900 N 9th Street, Philadelphia, PA 19122
• CUA 5 - 3300 Henry Avenue, Philadelphia, PA 19129

Supervises 5 Case Managers, 1 Case Aide and 1 Outcome Specialist

About APM and CUA

Asociación Puertorriqueños en Marcha (APM) has been helping families achieve their greatest potential since 1970 by providing early childhood education, foster care & adoption, child welfare, mental & behavioral health, community and economic development, housing, community school services, and violence intervention services to the North Philadelphia communities.

Do you have a passion to help improve the safety, stability and well-being of children and their families? APM CUA is looking for compassionate and committed social workers who want to create long-lasting impacts in the lives of children and families. CUA stands for Community Umbrella Agency. APM CUA 2 services the Lower Eastern North region and CUA 5 services the Logan/Olney region.

Job Summary

We are seeking a dedicated and experienced CUA Case Manager Supervisor to join our team. In this leadership role, you will oversee a team of Case Managers responsible for providing comprehensive case management services to children and families within the CUA (Community Umbrella Agency) framework. You will also supervise a Case Aide and an Outcome Specialist. Your guidance and support will ensure high-quality service delivery, compliance with agency standards, and positive outcomes for the families we serve.

Work includes assigning cases, reviewing case activities, determining training and developmental needs, training employees, reviewing worker performances, and initiating corrective action when necessary.

Some of the duties and responsibilities are:

Function as part of the larger CUA team responsible for achieving the target goals of improving safety, permanency, and well-being of children, youth, and families.

Plans, assigns and reviews the activities of a group of case managers performing casework functions within the CUA; recommends changes in practices and procedures to increase operating efficiency and expedite work flow; confers with superiors on policies, rules, and regulations related to social service functions; consults with private and public welfare agency officials on established procedures and problem areas; recommends establishing or modifying current methods and policies;

confers with superior on unusual social service problems.

Screens cases initially to determine level of risk to individual, individual's eligibility for program, and services required; reviews cases for socio-economic, medical, educational, employment and/or other information; assigns cases and meets with appropriate social worker to discuss status of cases, problems encountered, basis for actions, and alternative solutions; reviews and discusses progress, reviews workers' reports; provides supportive liaison services and assistance when required;

reviews recommendations for case closings and transfers; evaluates workers' performance

Trains case managers in social work techniques and methodologies; orients worker with appropriate laws, policies, regulations and procedures; evaluates worker development, performance and problem areas to determine training needs; takes corrective action where necessary.

Work with parents and caregivers who may have cognitive limitations, physical or emotional disabilities, or any combination of these.

Participate in Family Team Conferences when necessary.

Attend Court Hearings as needed

Document and approve any activity they have performed within six business days in the appropriate section of ECMS unless subcontracted in which case using the CUA-prescribed form.

Conduct regular supervision with all staff under your leadership

Establish and maintain a trusting relationship with families using a strengths-based approach.

Meet with the Case Manager Director to evaluate family status, parent-child progress and to discuss strategies for…