Residential Services Coordinator - Rowan Homes

Residential Services Coordinator II

At Project HOME, every role contributes to our mission of empowering individuals to achieve stability, wellness, and self-determination. As a Residential Services Coordinator II, you'll provide direct support to residents within a family supportive housing program serving families experiencing homelessness, behavioral health challenges, and other barriers to stability.

This role combines case management, resource coordination, crisis intervention, community engagement, housing support, and recovery planning. You'll work closely with families to help them achieve housing stability, wellness, employment, education, recovery, and long-term self-sufficiency.

The ideal candidate is committed to person-centered care, possesses strong case management skills, understands the importance of family-centered services, and is passionate about helping families rebuild their lives.

Location:

Rowan Homes - 1929 Sansom Street & 2729A W. Diamond Street, Philadelphia, PA 19121

Schedule:

Full-Time | Monday through Friday, 9:00AM to 5:00PM | Tuesday through Saturday. 9:00AM to 5:00PM | On-Call Responsibilities Required

Compensation: $23.09 per hour

What You'll Do

Support Resident Recovery, Wellness & Family Stability

• Build trusting relationships with residents and support their transition from homelessness to stable housing.
• Conduct assessments and collaborate with residents to identify strengths, needs, barriers, and goals.
• Provide ongoing case management services, including goal planning, service coordination, advocacy, and follow-up support.
• Develop individualized recovery and service plans with both short-term and long-term objectives.
• Respond to crisis situations using appropriate intervention and de-escalation techniques.
• Foster a culture of recovery, wellness, dignity, and peer support.

Coordinate Resources & Services

• Connect residents to housing, employment, income, education, childcare, benefits, healthcare, and behavioral health resources.
• Assist residents with accessing community supports that promote independence and stability.
• Advocate on behalf of residents and help remove barriers to success.
• Support residents in obtaining documentation and navigating service systems.
• Collaborate with providers, schools, agencies, and community partners to ensure coordinated services.

Promote Housing Stability

• Assist residents in maintaining lease and program obligations.
• Support housing applications, voucher submissions, transfers, and permanent supportive housing opportunities.
• Help residents gather required documentation for housing placements.
• Collaborate on discharge planning and transitions to more independent living environments.
• Support families in maintaining long-term housing stability and self-sufficiency.

Facilitate Community Engagement

• Plan and facilitate groups, activities, and community-building opportunities.
• Encourage resident participation and positive peer relationships.
• Help residents build recovery capital and strengthen community connections.
• Promote a welcoming, inclusive, and respectful community where all residents feel supported and valued.

Documentation & Program Support

• Maintain accurate and timely documentation, including case notes, assessments, service plans, and goal plans.
• Utilize electronic case management systems to document resident services.
• Ensure documentation meets programmatic, contractual, and compliance requirements.
• Attend team meetings, trainings, and supervision sessions.
• Serve as the site point person in the absence of the Program Manager or Assistant Program Manager.

Site-Specific Responsibilities

• Support daily program operations and resident engagement activities.
• Assist with community-building initiatives and resident programming.
• Help create a safe, welcoming, and supportive living environment.
• Support residents in accessing resources and strengthening community connections.

On-Call Responsibilities

• Participate in an on-call rotation with other team members.
• Respond to emergencies and urgent resident concerns via phone or onsite support when needed.

What You'll Need

Education & Experience

One of the following is required:

• High School Diploma or GED with four (4) years of related experience; or
• Associate's Degree with two (2) years of related experience; or
• Bachelor's Degree.

In addition, candidates must have:

• Experience working with individuals and/or families experiencing homelessness and/or behavioral health challenges.
• Minimum of two (2) years of direct case management experience.
• Experience developing…