Enterprise Architect; Chat Platform

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Full time

Remote

The Enterprise Architect (Chat Platform) leverages deep expertise in Google Cloud Platform (GCP) and modern web technologies to lead in the design and implementation of an enterprise Chat Platform.

CAI is seeking an Enterprise Architect (Chat Platform) to take a lead role in designing, developing, implementing, supporting, and optimizing complex architecture strategies specifically for the enterprise Chat Platform. Focusing on conversational AI, scalability, and platform stability, this role ensures the completeness and integrity of system architecture by addressing stakeholder concerns, making technical trade-offs, and driving solutions for major initiatives (e.g., GECX, Dialogflow, AI Agents, and Genesys integration).

This position is contract and remote.

• Take a lead role in specifying and designing large, complex architectures, solutions, and infrastructure elements for the Chat Platform
• Focus on new feature delivery, high platform availability, low latency, and long-term scalability
• Drive the effective application of modern cloud-native technologies (e.g., GCP services, Type Script, Node.js, Dialogflow, Gemini Enterprise for Customer Experience - GECX) in solution development, ensuring practicality, fitness for purpose, and optimal resource utilization
• Ensure the integrity of distributed system architectures by connecting stakeholder views, reconciling conflicting concerns, and providing definitive technical direction for initiatives such as IVA Voice, AI Agents, and Contact Center integrations (e.g., Genesys)
• Provide expert technical advice, coaching, and mentorship to engineers, developers, and team members
• Foster a high-quality development environment and drive engineering best practices across the chat ecosystem
• Lead the resolution of complex architectural and technical challenges within the Chat Platform
• Identify, propose, initiate, and lead significant improvement programs to enhance system reliability and performance
• Select and use advanced tools and methods to establish, clarify, and communicate functional and non-functional requirements for the platform's systems and users
• Bridge technical and non-technical stakeholder groups effectively
• Maintain in-depth knowledge of emerging technologies-particularly in AI/ML, cloud infrastructure, and conversational interfaces-to inform architecture development and align technical roadmaps with business strategy

• Bachelor's Degree in Information Technology, Computer Science, or a closely related discipline
• Minimum 5+ years of experience working in an IT discipline (software engineering, system architecture, or cloud infrastructure)
• Minimum 5+ years of experience partnering with business disciplines to translate business capabilities into technical requirements
• Cloud and Infrastructure experience with Google Cloud Platform (GCP) expertise (Cloud Run, Pub/Sub, Firestore, Big Query, etc.), Cloud-Native Architecture, Terraform / Infrastructure as Code
• Conversational AI and Integrations with Gemini Enterprise for Customer Experience (GECX), Google Dialogflow, AI Agents, IVA Voice, Genesys Integration
• Experience with Type Script, Node.js, Web Sockets, Distributed Systems Design
• Experience with CI/CD pipelines, comprehensive observability/monitoring/logging strategies, high-throughput/low-latency system design, application security, and authentication patterns

• Master's Degree in a related field
• Google Cloud Architect Certification
• Sun Certified Enterprise Architect (SCEA)
• Project Management and/or Agile Certifications
• Hands-on experience architecting and implementing Conversational AI platforms, particularly within Google Cloud's ecosystem (Dialogflow, GECX, AI Agents)
• Experience integrating chat platforms with enterprise contact center solutions (e.g., Genesys)
• Health Insurance or regulated industry business knowledge

Ability to safely and successfully perform…