Front Desk Receptionist​/Administrative Support Staff

Front Desk Receptionist / Administrative Support Staff

Pay: $17 per hour | 16 hours per week

Norwescap is a 60‑year‑old anti‑poverty organization that strengthens communities by creating opportunities for low‑income individuals and families. The organization serves over 30,000 individuals each year in Northwestern New Jersey.

Part‑time, permanent, 2 days a week (8:30 AM – 4:30 PM). Flexible schedule is a plus.

• Answer and transfer phone calls to employees and departments
• Look up participants' file in the Case Record Management System to route calls
• Adapt quickly to different CRM systems and take notes as needed
• Direct all visitors and participants to the correct person, office, or department
• Respond to general inquiries politely and promptly

• High school diploma, GED, or equivalent education and experience required; associate’s degree preferred
• One year administrative/receptionist or computer‑related work required; three years’ experience preferred
• Experience with MS Office, Teams, Zoom, and internet familiarity required
• Familiarity with case record management software systems a plus

• Problem Solving Skills
• Spoken/Written Communication
• Conflict Resolution
• Flexibility/Adaptability to Change
• Selective Attention

350 Marshall Street, Phillipsburg, NJ 08865

Norwescap provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.