Business Operations Supervisor

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Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities.

Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit  .

• The Business Operations Supervisor will have oversight for the day-to-day operations of assigned business unit, including the Lottery- managed retail store and prize payment centre (Lottery-managed store), ensuring business profitability, operational efficiencies and stakeholder relationship management.
• The Business Operations Supervisor will lead employees by example by modelling the company values and reinforcing the company’s mission, vision and strategic goals in order to drive the successful performance of the business.

• Oversees the day-to-day operations and administrative functions of the assigned business unit(s), including the Lottery- managed store(s), ensuring consistent, timely, successful delivery of business goals and KPIs, in strict compliance with business regulations, policies, processes, timelines and budget, while maintaining a high level of confidentiality, professionalism and approach demonstrative of the company values.
• Enables an environment of timely, efficient and high “Customer-first” service levels across the business.
• Working alongside business and department leads, responsibilities include but not limited to:
  • Strategic business planning, execution, assessment, reporting
  • P&L management
  • Oversight for Lottery-managed store(s) revenue driving initiatives
  • Fleet and Facility management
  • Business Emergency & Contingency Plan (when required)
  • Accounts Receivables and Payable management
• Ensures the Lottery-managed store represents the model agent location, through proactive, sustained, consistent execution and delivery of company best practices backed by a high level of professionalism and pleasant customer service experience
• Executes, analyzes and reports on plans/ initiatives geared towards attaining sales and revenue goals and business development opportunities, in collaboration with various functional departments (sales, marketing, legal, compliance, finance, P&T, etc.)
• Analyzes operations, financial and other reports and information to ensure attainment of company goals and targets; proactively identify and execute remedial action when necessary.
• Closely monitors, reports and recommends timely solutions to macro, micro and competitor developments that are directly and indirectly business impacting.
• Participates in the planning, strategy and contract renewals process (across all aspects of the business)
• Manages resources to ensure operational efficiencies, maximizing productivity, performance and employee retention by fostering an environment hinged on the company’s mission, vision and values. Duties include (but not limited to): recruitment, resource management, engagement, evaluation and assessment, disciplinary action, coaching, mentoring, training and development and ensuring enforcement of company’s policies and processes.
• Executes research projects, market and customer assessments to identify/…