Accounts Receivable Representative: III

Our Client, a Healthcare company, is looking for an Accounts Receivable Representative: III for their Phoenix, AZ location.

• General accounting knowledge – Understanding of accounting principles, debits/credits, and the AR process.
• Billing & collections experience – Hands‑on experience generating invoices, applying payments, and managing past‑due accounts.
• ERP/software proficiency – Familiarity with platforms like Waystar, Instamed, Availity, Well Sky (our current billing system), or other EHR/EMR systems and comfort with Teams, Outlook, and Excel (pivot tables, VLOOKUPs).
• Payment identification – Ability to reconcile accounts and research unapplied or misapplied payments.
• Knowledge of aging reports – Experience working/monitoring AR aging and identifying collection priorities and denial or problematic trends.
• Experience with Home Health billing is a plus.
• Analytical & Problem‑Solving Skills.
• Ability to identify discrepancies between invoices and payments.
• Strong reconciliation skills to resolve mismatched balances (for example, discrepancies in contractually agreed rates vs. true payments/contractuals).
• Comfort investigating chargebacks, short‑pays, and customer disputes.
• Communication & Relationship Management.
• Professional communication – Skilled in written and verbal communication with customers/patients, operations, and internal teams.
• Negotiation skills – Ability to tactfully collect overdue payments without damaging provider/payer relationships.
• Customer service orientation – Balances firmness in collections with maintaining positive relationships.

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.