Clerk, Billing

• Pay Rate: $30.07/hour (on W2)
• Contract Length: 12 Months
• Location: Hybrid | Phoenix, AZ 85027
• Schedule: Monday–Friday | 07:30am– 04:00pm | Hybrid:
  Monday –Thursday | On-site:
  Friday Remote

Raise is currently hiring a contract team member on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.

This position is an entry-level job. The incumbent will receive limited classroom training and extensive on-the-job training that will prepare them to take on responsibilities for compiling data, creating customer invoices, and ensuring the accuracy of customer receivables.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned as needed.
• Works as an integral part of a team that is responsible for creating approximately 1.7M invoices each month representing revenues of $1.1B.
• Learns WM billing system to a level that enables the creation of invoices with supervision.
• Reviews and analyzes customer accounts to ensure transactions are accurately billed.
• Executes customer data integrity checks and investigates questionable items prior to billing to ensure billing accuracy.
• Compiles, analyzes, and validates customer revenue with assistance from more experienced team members.
• Creates and/or revises manual invoices.
• Researches and resolves customer issues.
• Creates and processes customer billing adjustments.
• Processes customer refund requests.
• Works with team members to learn how to research and take actions to resolve customer credit balances.
• Follows all SOX required controls.
• Handles duties specific to Landfill and Transfer Station billing as required.
• Researches and resolves unfamiliar issues.

• Education:
  
  High School Diploma or GED (accredited).
• Experience:
  
  One year of relevant work experience in billing, accounts receivable, or other positions in the Accounting/Finance field, OR one year of prior experience working for Waste Management (in addition to the education requirement).

• Basic computer skills in an MS Office/Windows environment, including proficiency in data entry, ten-key, and MS Excel.
• Strong ability to work well with people, under pressure, and within stringent time constraints.
• Quick problem-solving ability.
• Good organizational and multitasking skills with the ability to prioritize work and time.
• Good communication skills, both verbal and written.
• Ability to maintain good working relationships with coworkers and customers.
• Analytical thinking and pattern recognition.
• Focus on process improvement and operational efficiency.
• Root cause analysis and investigation skills.
• Strong communication and documentation skills.
• SQL experience preferred.

We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: (Use the "Apply for this Job" box below)./