Claims Coordinator

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Cal-Tera Restoration (dba Puro Clean of West Phoenix franchise) is a trusted leader in fire, water, and mold restoration services. We pride ourselves on professionalism, integrity, and exceptional customer care. We are currently seeking a Claims Coordinator to join our fast‑paced office team. This position plays a key role in coordinating new jobs, managing claims documentation, and ensuring smooth communication between customers, insurance carriers, and our internal project teams.

• Receive and record all incoming jobs according to company and program requirements
• Act as a liaison between project managers, insurance companies, third‑party administrators, and customers
• Maintain the office calendar by scheduling mold inspections, estimates, and other appointments
• Enter customer and claim information into job tracking systems
• Review and verify claim accuracy prior to submission
• Maintain detailed logs and organized digital/physical claim files
• Monitor third‑party program scoring and ensure compliance with service guidelines
• Provide clear, professional communication with customers and estimators
• Answer phones, greet visitors, and perform general front‑office and administrative duties
• Be willing to take incoming loss calls after regular business hours on a rotating schedule
• Perform additional tasks as assigned to support office operations

• Previous office or administrative experience required (restoration or insurance industry preferred)
• Strong communication, organization, and multitasking skills
• High attention to detail and accuracy
• Proficient with computers; experience using restoration software such as DASH, Mitigate, or Xactware is a plus
• Ability to work independently and in a team environment
• Must maintain an insurable driving record
• Must be able to pass a background screening (required every two years per program guidelines)

• Full‑time | Monday – Friday
• Must be willing to answer after‑hours loss calls on a rotating schedule
• Competitive hourly rate based on experience
• Benefits package may include medical, dental, vision, 401(k), and paid time off