Center Administrator

Position Summary

The Center Administrator is an entry level operations role that establishes the foundation for future growth within the organization. This role is responsible for the overall operational functions within the center, including cleanliness, maintenance, and facilities needs; ordering and managing supplies for the center; and assisting team members in the center as needed. Individuals in this role will provide excellent customer service by consistently demonstrating a professional disposition with all customer and team member relations over the phone and during day-to-day center operations.

Success measures include meeting all expected quality and service delivery standards, complying with payor requirements, adhering to Centria policies, and meeting or exceeding personal qualitative and quantitative KPI metrics such as BT utilization, client retention, and BT retention.

• Day-to-Day Administrative Support
• Center Administrative Support
• Open/close center when needed.
• Greet new and existing clients and other visitors to the center and give tours when necessary.
• Complete related administrative tasks such as providing printed materials.
• Work with Operations Director to maintain center supply inventory and ensure staff has the required items to operate.
• Ensure the center is clean, attractive, and safe for team members and clients, and report to others as needed.
• Keep furniture and therapy equipment in good working condition and arrange for repairs and maintenance as needed.
• Maintain records to ensure compliance with local, state, and federal mandates.
• Receive deliveries, as needed.
• Documentation and Safety
• Ensure documentation is completed on time and following established Centria procedures.
• Appropriately report all critical incidents and safety concerns in accordance with payor requirements and Centria's reporting policies.
• Maintain a clean, safe, and organized environment to effectively work with the client and provide therapy services.
• Ensure required company postings are displayed in an appropriate area.
• Operations and Compliance
• Administer effective center operations and facilities management.
• Partner with the Operations Director to ensure team members adhere to best practices and show up on a timely basis.
• Partner with the Operations Director to ensure effective communication with families and Behavior Technicians.
• Partner with the Operations Director to ensure client and Behavior Technicians schedules are maintained and up to date in Centria EMR system.
• Be a go-to person for general center-related questions and connect to others as needed.
• Ensure state and Centria guidelines and policies are followed, and incidents documented and escalated as necessary.
• Training and Compliance
• Maintain compliance and acquire technical knowledge by completing required training and attending meetings. Adhere to Centria's policies and procedures.
• Participate in an agency-wide Compliance Program to ensure services are consistent with authorized services.
• Follow guidelines on mandated reporting, compliance, and company policies.
• Comply with Centria’s Code of Conduct, policies and procedures, and Federal and State laws.
• Report any violations of Company policies or the Code of Conduct.

High School Diploma or equivalent, minimum requirement

Previous experience in a customer service role

Attend training and other company in-services as directed by the direct leader and compliance teams.

• Basic computer skills and working knowledge of tablets/iPads
• Laptop
• G Suite (Gmail, Drive, Docs, Sheets, Google Meet)
• ABA Platforms, preferred

• Ability to follow written instructions
• Ability to use computers and computer/software programs

• Proficiency in PC software, including virtual meeting platforms
• Strong attention to detail with the ability to perform repetitive tasks accurately
• Ability to interpret and implement verbal and written clinical protocols
• Ability to accept constructive feedback and develop skills accordingly
• Effective time management and ability to manage multiple tasks
• Ability to build and maintain professional relationships with clients, co-workers, supervisors, and community members
• Adherence to organizational policies and procedures
• Commitment to client confidentiality and HIPAA compliance
• Commitment to ongoing training and development related to clinical skills, ethics, and technology
• Effective written and verbal communication with clients and stakeholders
• Strong cultural competency and flexibility

The work location varies on a case-by-case basis and includes a company facility or community.

May involve exposure to clients with challenging behaviors. Requires ability to use de-escalation techniques and to stand, walk, sit, reach, bend, kneel, crouch, squat, lift and carry up to 75 pounds. Ability to push/pull/move objects as needed.

We are an equal…