Clerk Sr

Position Description

The Court Administration Assistant provides administrative support in a high-volume work environment that requires the ability to multi-task, use strong organizational and communication skills to provide exemplary service, both internally and externally, ensuring that the needs of the Court are met effectively. Provides excellent customer service to Protective Order Area customers both in person and on the phone. Use case management system, Domestic Violence Computer Prompt System, Protective Order statewide AZPoint system and other court software to assist customers with case information.

Directs public to appropriate Court programs, resources, facilities and outside agencies. Review paperwork for completeness; contacts interested parties for missing information, notice of hearings, and Protective Order related information. Uses Outlook Email, Microsoft Teams, and multiline telephone to maintain effective internal and external communication. Schedules contested protective order hearings utilizing the case management system and court interpreter calendar. Maintain confidentiality of case sensitive information related to protective order cases.

Operate and troubleshoot various office equipment such as printers, copiers, and scanners. Perform other duties and special projects as assigned.

• Provide administrative support in a high-volume work environment with the ability to multi-task.
• Provide excellent customer service to Protective Order Area customers in person and on the phone.
• Use case management system, Domestic Violence Computer Prompt System, Protective Order statewide AZPoint system, and other court software to assist customers with case information.
• Direct the public to appropriate Court programs, resources, facilities, and outside agencies.
• Review paperwork for completeness; contact interested parties for missing information, notice of hearings, and Protective Order related information.
• Use Outlook Email, Microsoft Teams, and multiline telephone to maintain effective communication.
• Schedule contested protective order hearings using the case management system and court interpreter calendar.
• Maintain confidentiality of case-sensitive information related to protective order cases.
• Operate and troubleshoot various office equipment such as printers, copiers, and scanners.
• Perform other duties and special projects as assigned.

• Principles and processes for providing customer service, including needs assessment and evaluating customer satisfaction.
• Proficiency with computer applications including spreadsheets, databases, and word processing software.
• Written and verbal communication to convey information effectively; provide exemplary customer service.
• Ability to learn policies, procedures, and guidelines established by the Court.
• Respond courteously to concerns of the public, attorneys, and employees.
• Use effective time management to handle multiple tasks; excel in a high-volume, time-sensitive environment.
• Establish and maintain effective working relationships with others.
• Understand and accurately brief oral and written instructions; make sound decisions in accordance with regulations, policies, and procedures.
• Work as a member of a team with minimal supervision; multitask in a high-volume, interruptive environment.
• Work independently or with little supervision.

High school diploma or GED.

Experience:

Two (2) years of general clerical or administrative experience OR Combined education and experience qualifications:
Post-secondary education may substitute for the experience requirement on a year-for-year basis.

• Previous court or legal experience, and substantial customer service.
• Bilingual in Spanish / English.
• Experience with Microsoft Outlook, Microsoft Teams, multi-line telephone system, and copy / fax machine.

High school diploma or GED.

Experience:

Two (2) years of general clerical or administrative experience OR Combined education and experience qualifications:
Post-secondary education may substitute for the experience requirement on a year-for-year basis.

While performing the duties of this job, the employee is required to communicate clearly, perceive details of objects that are close by, and maintain various physical positions for extended periods, such as sitting, standing, or walking. The job may involve using hands for tasks such as typing, handling objects, or operating tools, as well as reaching with hands and arms. Occasionally, the employee may be required to move or lift objects weighing up to 20 pounds.