Child Support Services Officer

Position: CHILD SUPPORT SERVICES OFFICER 1
DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

CHILD SUPPORT SERVICES OFFICER 1

Job Location:

Division of Child Support Services (DCSS)

Centralized Mailroom and Imaging (CMI)

1789 West Jefferson Street, Phoenix, Arizona 85007

Posting Details:

Salary: $29,822 - $35,919.31

Grade: 16

Closing Date:
Open Until Fill

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view 'Our DES' video.

Come Join the DES Team!

The DES, Division of Child Support Services (DCSS) is seeking an experienced and highly motivated individual to join our team as a Child Support Services Officer 1 with the Centralized Mailroom and Imaging Unit (CMI). This position is responsible for reviewing/analyzing all incoming child support case-related documents received through the division's central mail; receiving, dispersing and housing supplies for the Customer Care Region.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

* Receive, sort, analyze, disperse, and log various types of mail received from the US Postal Service, third parties, interoffice mailing; sort and process outgoing mail.

* Image documents into the automated case management system; apply appropriate work item code.

* Enter case specific data into the automated case management system.

* Maintain records of child support payments received directly into the central mailroom processing as needed.

* Maintain central repository of certified legal documents needed to process judicial actions.

* Work in conjunction with mail vendors to receive incoming correspondence, coordinate pickup of outgoing correspondence, and track documents reported as delayed or missing to ensure proper receipt.

Knowledge, Skills & Abilities (KSAs):

Knowledge in:

* Computer software applications, i.e. Microsoft Office Suite and Google tools.

* General familiarity with office equipment, i.e., scanners, copiers and fax machines.

* Legal documents applicable to case management and/or child support enforcement activities.

* Filing and maintaining records.

Skills in:

* Proficient in conducting research and investigating information.

* Providing customer service.

* Excellent communication skills (both oral and written).

Ability to:

* Work independently within established guidelines; follow set policies and procedures as related to job duties to ensure timeliness, data reliability and accuracy.

* Read and interpret court orders.

* Review and update data in computer programs.

* Maintain professionalism when interacting with consumers and staff at all levels; work as a team member.

Selective Preference(s):

The ideal candidate for this position will have:

* Experience with customer service; conducting research in a fast-paced environment.

Pre-Employment Requirements:

* If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply Driver's License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks.

The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R).

* Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions.

* All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

* Affordable medical, dental, life, and short-term disability insurance plans

* Participation in the Arizona State Retirement System (ASRS) and long-term disability plans

* 10 paid holidays per year

* Vacation time accrued at 4.00 hours bi-weekly for the first 3 years

* Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child…