Dual Operator - Document Processing​/Proofreader

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

A Dual Operator is a valuable team member that supports streamlining administration of business operations for our clients. Dual Operators possess a desire to review client firm legal and marketing documents and the ability to provide technical expertise to assignments and mentorship to both Document Specialists and clients.

Shift Details:
This is a Phoenix Arizona based Hybrid job with the hours of3:00 PM to 12:00 AM (MST). Monday through Friday,RESPONSIBILITIES Create, revise, reformat, and convert documents using various support software including Microsoft Office applications, PDF editing tools, and transcription software

Prepare and edit complex documents, spreadsheets, charts

Provide coordination and administrative support for special projects

Efficient handling of time sensitive and confidential materials

Perform document diagnostic activities related to troubleshooting documents inconsistencies

Transcribes audio and digital dictation including deposition transcripts as required

Spell check, proofread and/or cross-check documents to ensure accuracy and completeness

Proofread documents for errors in typing, spelling, grammar, syntax, punctuation and formatting

Support coordination efforts of incoming and outgoing work as necessary

Maintain up-to-date knowledge of specialized applications and upgrades in order to achieve maximum efficiency and productivity with the Document Services applications

Provide feedback and insight into each team member’s performances when requested

Promote and encourage teamwork, confidence, and positive attitudes

Provide directions, instructions, and guidance to the team Assist with reviewing re-works or poor job outputs from team membersREQUIREMENTSHS Diploma or GED, associate or bachelor’s degree preferred3+ years working in document outsourcing or legal industry preferred

Ability to learn the responsibilities listed above through a combination of in-person training, remote training, and self-guided learning

Copywriting experience helpful

Strong initiative required; ability to work independently with minimal direct supervision

Working knowledge of Microsoft applications (Outlook, Word, Excel, and PowerPoint)
Experience working with Adobe Acrobat or Kofax for the manipulation of PDF files a plus Excellent skills in spelling, grammar, punctuation, sentence structure and proofreading

Knowledge of current formats and citation protocols:
The Chicago Manual of Style, The Bluebook and California Style Manual Knowledge of proofing marks and procedures

Knowledge of working with the AP style guide

Experience with following and memorizing corporate brand guidelines

Ability to work through complex document markups and instructions in a timely manner

Ability to organize and prioritize multiple assignments

Ability to excel under pressure within established timeframe and provide quality work product

Possess strong communication, interpersonal, teamwork and customer service skills

The Compensation range for this…