Front Desk Assistant

2851 W Kathleen Rd, Phoenix , Arizona  , United States

Backed by more than a century of Bosch innovation, Bosch Building Technologies North America is driven by a simple belief: buildings should protect, inspire, and empower the people inside them. We partner with organizations to create smart, connected environments that feel safer, work smarter, and support a more sustainable future. With decades of regional experience and teams rooted in communities across North America, we bring together integrated security, fire detection, building automation, and energy solutions, all delivered by people who genuinely care.

Our experts are committed to excellence, guided by digital innovation, and passionate about creating experiences that make every building feel like it's working for you.

In 2026, Robert Bosch unified its global building technology integrator operations under the name of Bosch Building Technologies. As part of this transition, Paladin Technologies and Climatec combined their branch networks, creating a product-agnostic systems integrator focus on delivering flexible, future-ready solutions, offering customers an expanded, cross-domain service portfolio working as one cohesive team to deliver greater value under a stronger Bosch identity.

Full-time

Job Summary: Our front desk assistant serves as a team representative, internally and externally, both via telephone and in person displaying courtesy, professionalism and enthusiasm in all interactions with building guests, employees and industry partners. The front desk assistant will be responsible for all front desk operations and procedures and acts as the first point of contact for the branch ensuring employees and visitors are allocated the appropriate access to the branch via badges and/or sign-in(out) logs.

This role is best suited for an established practitioner who prefers maintaining steady workflows over dynamic progression tracks.

Responsibilities:

• Greet, assist, and direct visitors in a friendly, professional, and courteous manner.
• Answer calls on multi-line phone system, directing to the proper employee/department with a welcome friendly manner.
• Oversee all incoming/outgoing mail, packages and courier services and delivers accordingly, as needed where needed.
• Observes and maintains lobby security procedures, monitoring the logbook and visitor badges and ensuring employees are using proper protocols to access secure areas of the branch.
• Maintains building employee and department directories.
• Maintain upkeep and inventory of small lobby, mailroom and lobby kitchenette.
• Maintains emotional intelligence, through high pressure situations where you may be required to address difficult situations and make prompt decisions in emergency and non-emergency situations.
• Various other clerical duties/projects as assigned.

Required Qualifications:

• Minimum of high school diploma.
• 2+ years experience as a front desk assistant, administrative assistant, or administrative support.
• Proficiency with Windows applications primarily Word, Excel, Power Point and Outlook.
• Excellent organization skills, accuracy, dependable work habits and good communication skills.
• Ability to respond to common inquiries or complaints from customers.
• Ability to plan work and sequence priorities.
• Ability to be flexible and handle a variety of tasks simultaneously.
• Ability to speak articulately one-on-one or to small groups.
• Ability to compose articulate and grammatically correct written communication.
• Ability to perform under difficult conditions, such as simultaneous deadlines.
• Ability to handle conflict.

Preferred Qualifications:

• Associate’s degree in business administration or equivalent.
• 3+ years experience as a front desk assistant,…