Site Administrator

Job Title:

Site Administrator Job Description

The Site Administrator supports orientation and badging activities for all personnel working onsite, providing comprehensive administrative support in a fast-paced environment. This full-time, onsite role focuses on data entry, documentation management, and customer service to ensure that orientation and badging processes run smoothly and efficiently.

• Perform daily administrative tasks including scheduling, filing, and organizing workflow to support orientation and badging operations.
• Handle a high volume of customer interactions by answering calls while assisting in-person visitors and managing multiple requests simultaneously.
• Communicate clearly and professionally in both verbal and written formats with contractors, visitors, and internal stakeholders.
• Address inquiries and concerns in a calm, professional manner and de-escalate situations when necessary to maintain a positive environment.
• Process requests submitted through the Smartsheet program, including Orientation Requests, Visitor Badging Requests, Termination/Suspension Requests, and Temporary Badge Requests.
• Follow up with customers when requests are declined, explain decisions, and help identify next steps to fulfill their needs.
• Record and track all visitor badging activities, summarize and total daily data, and distribute reports to management and the team at the end of each business day.
• Collect all visitor and temporary badges each day from the drop box and from individuals returning them, and accurately record their return in Smartsheet to prepare for re-issue.
• Respond to a significant volume of emails from two different inboxes in a professional and timely manner, ensuring all inquiries are addressed.
• Provide procedures and policies to newcomers and ensure they are well-informed about orientation, badging, and site requirements.
• Verify that all contractors are enrolled and approved in OCIP and guide them through the appropriate steps if they are not.
• Add new or renewed companies into the Sitetraxx system and maintain accurate records for orientation and badging.
• Assist with processing and badging for English and Spanish orientation classes, including printing, scanning, data entry, and uploading multiple documents into each individuals Sitetraxx account.
• Apply knowledge of E-Verify processes and accurately recognize multi-state identification cards, federal IDs, and passports.
• Support the badging process for safety orientation classes in both English and Spanish, ensuring compliance with training and documentation requirements.
• Maintain a personable, positive attitude while working with diverse groups of contractors, visitors, and internal team members.

• At least 2 years of administrative experience in a fast-paced environment.
• Bilingual communication skills, with the ability to support English and Spanish-speaking customers.
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
• Strong data entry skills with high accuracy and attention to detail.
• Excellent written and verbal communication skills for interacting with customers and documenting processes.
• Ability to multitask effectively while managing calls, emails, and in-person requests.
• Personable demeanor with a positive attitude and strong customer service orientation.
• Ability to understand and follow established procedures for orientation and badging.
• Capability to work independently onsite while collaborating with a broader team.

• Experience using Smartsheet for tracking requests, workflows, and daily activity reports.
• Experience supporting a semiconductor manufacturing site or similar industrial environment.
• Construction-related background or familiarity with construction site operations.
• Prior experience with orientation and badging processes for contractors and visitors.
• Understanding of E-Verify and familiarity with multi-state identification cards, federal IDs, and passports.
• Experience working with systems such as Sitetraxx or similar platforms for tracking company and personnel information.
• Interest in professional development opportunities and ongoing training.
• Ability to adapt to evolving procedures and technology tools used in orientation and badging.

• Team members benefit from a comprehensive benefits package that may include 401(k) matching
• health insurance
• dental and vision coverage
• disability insurance
• life insurance
• health savings accounts
• paid time off
• employee assistance…