Receptionist - Healthcare

Schedule

• Full Time

• Greet and assist visitors, residents, family members, vendors, and staff in a courteous and professional manner
• Answer, screen, and direct incoming phone calls to the appropriate departments.
• Take and relay accurate messages in a timely manner.
• Maintain the front desk and lobby in a clean, organized, and welcoming condition.
• Assist with visitor sign-in procedures and follow facility security protocols.
• Provide general information and directions to visitors while protecting resident privacy.
• Receive and distribute incoming mail, deliveries, and other correspondence.
• Assist with clerical and administrative tasks, including filing, data entry, and maintaining records as assigned.
• Communicate professionally with nursing staff, administration, and other departments.
• Maintain confidentiality and comply with HIPAA requirements and facility policies.
• Report concerns, unusual situations, or emergencies to the appropriate staff promptly.
• Perform other administrative duties as assigned.

• High school diploma or equivalent required.
• Must have a valid AZ Fingerprint Clearance Card
• Must have a valid Food Handler's Card, and BLS or CPR
• Previous receptionist, front-desk, or administrative experience preferred.
• Healthcare, skilled nursing facility, hospital, or long-term care experience is preferred.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Basic computer skills, including email, data entry, and Microsoft Office or similar programs.
• Ability to multitask, stay organized, and work effectively in a busy environment.
• Professional appearance, positive attitude, and dependable attendance.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Compassionate and respectful approach when interacting with elderly residents and their families.

This position is based in a skilled nursing facility and involves regular interaction with residents, family members, visitors, and healthcare professionals. The successful candidate must demonstrate professionalism, patience, and a commitment to resident safety and privacy.

Join a team dedicated to providing a welcoming, respectful, and supportive environment for residents and their families. As the first point of contact, you will help create a positive experience for everyone entering our facility.