Executive Assistant​/Operations Coordinator; :SANSAMEA)

Exciting Remote Opportunity! We're Hiring an Executive Assistant / Operations Coordinator!

Are you a highly organized, proactive professional with a knack for process improvement and operations? We are looking for an exceptional Executive Assistant / Operations Coordinator to support the CEO of a commercial and industrial generator services company!

C1 ENGLISH LEVEL IS REQUIRED. The selected candidate will be speaking strictly in English during their whole shift.

• Job Title: Executive Assistant / Operations Coordinator

• Job : SANSAM1EA

• Industry: Commercial & Industrial Generator Services

• Location: LATAM or South Africa

• Job Status: Full Time

• Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM Central Time

• Salary: $2000 per month

• Target
  
  Start Date:
  
  ASAP

Our client provides generator sales and service support to commercial and industrial clients. The company relies on Field Servio, a field-service management platform comparable to Service Titan, to manage quoting, invoicing, asset tracking, customer records, and technician scheduling and dispatch.

You will take ownership of the quoting process within Field Servio, ensuring estimates are prepared accurately and sent to customers promptly to support the company's revenue cycle. You will serve as a key operational partner to the CEO, learning the company's systems and processes to reduce turnaround time and improve customer responsiveness.

• Quote Management: Prepare and send accurate, timely estimates to customers using Field Servio, prioritizing speed and precision to support revenue growth.

• Scheduling & Dispatch: Coordinate technician assignments by factoring in travel time and home base location, and communicate estimated arrival windows to customers.

• Customer Communication: Serve as a point of contact for clients after quote acceptance, confirming job details and keeping customers informed throughout the service cycle.

• Process Documentation: Build standard operating procedures for the role and support documentation of processes for other roles within the company.

• Dashboards & Reporting: Develop dashboards and tracking tools to monitor quoting, scheduling, and operational performance.

• Process Improvement: Identify opportunities to streamline quoting and scheduling workflows and propose automation or optimization solutions.

• Proactive Problem-Solving: Use AI tools to research and work through operational issues, bringing the CEO proposed solutions rather than unresolved problems.

Core Requirements:

• Strong computer proficiency with the ability to learn Field Servio or comparable field-service management software within approximately one month.

• Highly organized with strong project management aptitude.

• Demonstrated ability to work proactively and independently, bringing solutions rather than only surfacing problems.

• Professional fluency in written and spoken English sufficient for direct customer communication.

• Comfort working with AI tools as part of daily workflow, including using AI as a thinking partner to troubleshoot issues before escalating.

Bonus Points (Preferred):

• Experience in home services, field service, or construction-related operations.

• Prior experience supporting a senior leader or executive in a fast-paced operational environment.

• Experience building SOPs, dashboards, or process optimization initiatives.

• Field Servio

• ChatGPT & Claude

• Email & Calendar software

• Cadence (internal communication/check-in platform)