Resource Planner FTC; Mobile Services

At Health Partners, we pride ourselves on being one of the UK's leading providers of occupational health and wellbeing solutions. We partner with organisations across diverse industries, helping them to support the physical and mental health of their employees.

JOB
7301

Role Outline

Are you ready to make a real impact and play a key role in shaping the future of our business? We're on the hunt for an organised and proactive

Resource Planner

to join our dynamic team! This role is being offered on a

12-month fixed term contract basis

to support the seamless onboarding and integration of clients from a recent acquisition. If you thrive in a fast-paced environment, love working collaboratively, and are passionate about delivering exceptional customer service, we want to hear from you!

What's In It for You?

We value the people who work with us and our rewards package is reviewed regularly to reflect this. It currently includes:

Competitive salary, dependent on qualifications and experience.

Contributory pension scheme (up to 6%).

Life assurance.

25 days of annual leave plus bank holidays, increasing with length of service.

A day off for your birthday (non-contractual).

Discounted gym membership.

What You'll Be Doing:

Work within a collaborative team to identify and plan efficient service delivery on a national scale, ensuring our clients receive the best possible experience.

Allocate resources (both people and equipment) using our team scheduling portal.

Support customers via phone and email, coordinating site visits and preparing schedules to meet their needs.

Liaise with customer coordinators, ensuring schedules are completed on time and escalating any issues as needed.

Compile attendance and activity reports to meet client requirements.

Assist with raising monthly invoice requisitions, ensuring accuracy and timeliness.

Manage escalated cases from our national screening staff, liaising with case management and clinical teams to resolve issues.

Update records and take appropriate actions in line with escalation outcomes.

Act in line with our company's values and uphold the highest standards of professionalism, ethics, and confidentiality.

Ensure sensitive personal information is handled in compliance with legal and regulatory requirements, including GDPR.

What We Are Looking For:

Strong organisational skills with the ability to effectively prioritise tasks.

Exceptional attention to detail.

A team player with excellent communication skills (written and verbal).

Proficiency in IT, including databases, Outlook, Word, and basic Excel.

A proactive and initiative-driven approach to work.

If you also have the below, that would even better!

Familiarity with Office 365.

Understanding of GDPR and medical confidentiality.

Company Benefits

We value the people who work with us and our rewards package is reviewed regularly to reflect this. Our current benefits package is:

• Competitive annual salary dependent on qualifications and experience
• Contributory pension scheme up to 6%
• Life assurance
• Starting on 25 days annual leave plus bank holidays, increasing with length of service
• Have a day off for your Birthday (non-contractual benefit)
  Discounted gym membership
• Health cashback plan

Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK's leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.

With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our…