Constituent Services Specialist

Position: CONSTITUENT SERVICES SPECIALIST
ARIZONA DEPARTMENT OF CORRECTIONS REHABILITATION & REENTRY Our mission is to enhance public safety across Arizona through modern, effective correctional practices and meaningful engagements.
The Arizona Department of Corrections, Rehabilitation and Reentry (ADCRR) is committed to creating a safe, secure, and humane correctional system. With public safety top of mind, ADCRR and its more than 8,000 officers and professional staff are driven by a heart for public service and a commitment to deliver perfect effort each day. ADCRR is redefining itself as an agency whose daily work centers on transparency, accountability, and fairness.

CONSTITUENT SERVICES SPECIALIST (PROGRAM PROJECT SPECIALIST II)

Job Location :
Address:
Office of Professional Standards and Accountability
Constituent Services Unit
701 East Jefferson Street
Phoenix, Arizona 85034
(Use the "Apply for this Job" box below). Posting Details:
Salary: $54,975.00 Grade: 19 Closing Date: 11/1/2026

Job Summary:

Are you an expert in correctional visitation policies and procedures? Do you have experience in customer service and correctional administration? Join our Professional Standards and Accountability team making a difference.
The Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR) is seeking an executive-level assistant to fill the Constituent Services Specialist position. This position is responsible for confidentially researching, advising, assisting, and managing Constituents' materials and requests from the general public, inmates/offenders' families/friends, ADCRR/State agencies, law enforcement agencies, and other community groups.

Job Duties:

• Maintains confidentiality when responding verbally, electronically, and directly to inquiries concerning ADCRR operations, inmate/offender programs and services, and law enforcement information
• Assists constituents with the application process for inmate visitation, which includes finding and submitting applications, explaining the required paperwork needed to process visitation requests and costs, answering questions about denied requests, and providing information about the appeal process
• Guides constituents on the process to coordinate and request special visits
• Provides instruction on how a constituent updates their address and phone numbers with ADCRR
• Explains the rules and processes associated with inmate phone calls
• Provides appropriate documentation to constituents as needed
• Researches and reviews specific allegations and areas of concern utilizing available resources and databases (Arizona Criminal Information System (ACIS), online visitation, enforcer, scripts, and other tools) as well as contacting complex Wardens, Unit Administrators, and the general public
• Addresses constituent questions and concerns in a professional and timely manner and explains possible outcomes while ensuring the constituent’s voices are heard and needs are met to the best of the agency’s ability
• Provides accurate and current information in line with ADCRR policies, procedures, and applicable laws
• Creates and maintains reports and works on special projects for the Constituent Services Unit
• Documents all contacts, including maintenance of telephone logs, hard files, and databases
• Organizes and maintains confidential and administrative files
• Refers constituents to appropriate staff as needed
• Attends meetings and trainings
• Drives on State business
• Performs other duties appropriate to the assignment

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• Established departmental policies and procedures, Director's instructions, and department structure and functions
• Arizona Revised Statutes (ARS)
• Federal, State, County, and City jurisdiction of authority
• General public assistance through private organizations, State, and community agencies
• Database management
• General office practices
• Correctional visitation processes and rules

Skill in:

• Verbal and written communications
• Establishing and maintaining interpersonal relationships
• Research and data gathering

Ability to:

• Deal with crisis situations
• Properly communicate with various levels of authority
• Organize and prioritize work activities
• Maintain discretion in all areas of responsibility
• Compose varied correspondence with appropriate consideration of relevant policy and procedures

Selective Preference(s):

• Experience with correctional visitation policies, procedures and documentation
• Experience with Administrative and general customer service
• Institutional field experience
• Preferably bilingual

Pre-Employment Requirements:

Employment is…