Receptionist - Healthcare

Resolve Diamondback is seeking a friendly, professional, and dependable Receptionist to serve as the first point of contact for residents, families, visitors, and staff. The ideal candidate will have excellent customer service and communication skills, strong organizational abilities, and a compassionate approach to working in a healthcare environment.

The Receptionist plays an important role in creating a welcoming atmosphere while supporting daily administrative and front-desk operations.

Schedule

• Full Time

Responsibilities

• Greet and assist visitors, residents, family members, vendors, and staff in a courteous and professional manner
• Answer, screen, and direct incoming phone calls to the appropriate departments.
• Take and relay accurate messages in a timely manner.
• Maintain the front desk and lobby in a clean, organized, and welcoming condition.
• Assist with visitor sign-in procedures and follow facility security protocols.
• Provide general information and directions to visitors while protecting resident privacy.
• Receive and distribute incoming mail, deliveries, and other correspondence.
• Assist with clerical and administrative tasks, including filing, data entry, and maintaining records as assigned.
• Communicate professionally with nursing staff, administration, and other departments.
• Maintain confidentiality and comply with HIPAA requirements and facility policies.
• Report concerns, unusual situations, or emergencies to the appropriate staff promptly.
• Perform other administrative duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Must have a valid AZ Fingerprint Clearance Card
• Must have a valid Food Handler's Card, and BLS or CPR
• Previous receptionist, front-desk, or administrative experience preferred.
• Healthcare, skilled nursing facility, hospital, or long-term care experience is preferred.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Basic computer skills, including email, data entry, and Microsoft Office or similar programs.
• Ability to multitask, stay organized, and work effectively in a busy environment.
• Professional appearance, positive attitude, and dependable attendance.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Compassionate and respectful approach when interacting with elderly residents and their families.

This position is based in a skilled nursing facility and involves regular interaction with residents, family members, visitors, and healthcare professionals. The successful candidate must demonstrate professionalism, patience, and a commitment to resident safety and privacy.

Why Join Resolve Diamondback?

Join a team dedicated to providing a welcoming, respectful, and supportive environment for residents and their families. As the first point of contact, you will help create a positive experience for everyone entering our facility.