Program Specialist

Job Description

Summary:

Homeless  is the only full-time provider of identification replacement services to homeless and at-risk individuals in Arizona. Please review our website before applying.

The Program Specialist works directly with clients to navigate the process of establishing or regaining identification documents including state , birth certificate and other documents. These documents, needed for gaining employment, housing, school enrollment, and other benefits and basic services, empower clients to end or prevent homelessness.

Responsibilities include:

• Work directly with clients to assess the need for documents required to obtain employment, housing and access to services in order to meet the goal of ending homelessness
• Gather data needed to make efficient and effective application for needed documents
• Accurately enter data into Homeless Management Information System (HMIS).
• Document all transactions accurately and efficiently following established procedures
• Accurately manage incoming and outgoing identification documents
• Process mail, email and telephone inquiries
• Support social media efforts through active listening and gaining trust to share clients’ experience
• Represent the Homeless  in the community at events and meetings
• Maintain and develop a positive working relationship with community service providers

The above includes the principal functions of the position but is not all-inclusive. Other duties may be assigned by Program Manager.

Required:

• Reliability and integrity are key success factors in this position
• Demonstrated ability to work with others and become a part of the team
• Strong problem solving and communication skills
• Ability to learn and work within established process and procedures
• Capacity to manage stressful situations to achieve a favorable outcome
• Process-focused work style is needed
• Willing and able to listen and ask questions
• Ability to manage workflow, deal with change and seek innovative solutions.
• Appetite for continual learning
• Notary or ability to become obtain notary within 30 days
• Comfortable with technology including Microsoft Office

Preferred:

• Experience with homelessness
• Quick Books experience
• Bilingual (English/Spanish)