Bilingual Administrative & Client Support Assistant

Independent Contractor – B-CPT-11601 Bilingual Administrative & Client Support Assistant/Business Support VA/Entry-Senior Level (Remote).

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

The company is a fully remote education company specializing in live SAT preparation. The company is seeking an Administrative & Client Support Assistant to support student operations, administrative processes, client communications, onboarding activities, sales support, and technology-related responsibilities.

This position combines backend administrative work, student and parent support, prospective client communication, and operational coordination. The company provides detailed training on its systems, communication standards, onboarding processes, and student workflows, so previous SAT-preparation experience is not required.

The ideal candidate is highly organized, technologically proficient, an excellent communicator, and comfortable supporting multiple areas of the business as responsibilities evolve. The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Contractors will be required to provide services that align with the following client tasks:

• Review student diagnostics and pre-class work to identify missing or incomplete information, learning needs, or areas requiring follow-up.
• Create, review, and send individualized homework lists based on student progress and established processes.
• Track student progress and maintain accurate records across grade books, homework records, progress reports, and Google Classroom.
• Support student onboarding by organizing information, preparing materials, and assisting with access to required systems and resources.
• Complete pre-course checks, release course materials, and prepare operational documents.
• Assist with mock exams, including proctoring, reviewing submissions, and grading practice exams as trained.
• Monitor recurring tasks and maintain organized records in spreadsheets and internal systems.
• Perform administrative, operational, and documentation tasks as assigned.
• Learn new systems and take on additional responsibilities as company processes evolve.

• Communicate professionally with students, parents, and prospective clients through phone calls, email, and messaging platforms.
• Answer questions, address concerns, and provide accurate information.
• Follow up with students regarding missing assignments, deadlines, corrections, and course expectations.
• Monitor student communication channels during assigned shifts.
• Respond to routine inquiries using established templates, processes, and guidance.
• Document issues and communicate relevant updates internally.
• Escalate complex concerns to the appropriate team member when necessary.

• Assist with client intake, onboarding, scheduling, and follow-up processes.
• Support sales-related activities, including communication with prospective clients and maintenance of accurate records.
• Coordinate appointments, onboarding activities, and operational follow-ups.
• Assist with maintaining CRM records and ensuring client information remains accurate and organized.

• Use Google Workspace, CRM platforms, and other software systems to manage daily responsibilities.
• Monitor…