Request Operations Associate

Every pet should get the care they need, regardless of cost. Vet med prices are up 40% since 2020, and pet owners are stuck having to pick between their bank account and furry friend. At Snout, we aim to solve this by enabling clinics to offer wellness plans that actually work.

Snout is one of the fastest growing wellness plan providers in the veterinary space, trusted by clinics across the U.S. We're a small but mighty startup team of passionate employees. We're on the lookout for an experienced and remote Payment Request Operations Associate based in Texas or Georgia to help make sure every clinic is paid accurately for the care it provides and every pet owner pays only what their plan says they owe.

As a Payment Request (PR) Operations Associate, you'll be the person who turns a veterinary invoice into the right payment. Clinics send Snout a payment request after each visit, and you'll review the invoice against the pet's plan, match each charge to the right wellness benefit, apply caps and remaining quantities, and confirm what Snout pays the clinic and what the client still owes.

Your work is where Snout’s promise becomes real for pet owners: every payment request you process turns a plan into actual savings at the vet. When a request is coded correctly and on time, the clinic gets paid what it's owed and the client sees the savings they signed up for instead of a surprise bill. When something looks off, like an invoice dated before the pet enrolled or a charge over its cap, you're the one who catches it and gets it sorted out before any money moves.

If you're detail-obsessed, steady with a busy queue, and the kind of person who asks one more question before hitting submit, we'd love to hear from you.

Snout is committed to building a diverse and inclusive team. We know that great candidates may not check every box — and that’s okay.

If you need any accommodations during the application or interview process, please let us know — we’re happy to support you.

• Work through a daily queue of clinic payment requests, matching every invoice line to the pet's plan benefits, remaining quantities and cap prices
• Check each request before it's paid: plan term against invoice date, pet and species, benefits already used, taxes, and what the client already paid in clinic
• Investigate and flag exceptions, including charges over their cap, invoices outside the plan term, exhausted benefits, unclear line descriptions and $0 inventory lines
• Call and email clinics to clarify invoices, explain coverage decisions, and let them know when a request can't be processed and why
• Allocate limited benefits so pet owners get the most coverage their plan allows, and leave clear notes explaining each decision
• Track recurring errors by clinic and charge type and share them with Clinic Success so the same mistake doesn't keep coming back

• 1+ years of veterinary experience with billing and invoicing, such as building, reviewing or correcting client invoices at the front desk
• High attention-to-detail and a sharp eye for numbers: you check totals, catch small discrepancies, and can explain exactly how you got to a figure
• Comfort working in spreadsheets and back-office systems, including filtering, lookups and reconciling two sources that don't match
• Clear, friendly phone and written communication with clinic staff, including when the answer is no
• Good judgment about when a request is ready to pay and when it needs a question answered first
• Steady, independent work habits that keep a queue moving while working remotely

• Veterinary clinic experience (front desk, practice management or billing), or familiarity with practice management systems…