Administrative Assistant - Directors, Customer Experience

The application window is expected to close on: 11/12/2026

This CX Americas Leadership team drives transformative communications for Cisco's Customer Experience (CX) Americas organization. This team crafts the narratives that shapes the reputation, visibility, and impact of Cisco's most senior leaders. This is a highly collaborative group of executives, working cross-functionally with marketing, events, and communications professionals across Cisco. The team is dynamic, innovative, and deeply passionate about connecting people through powerful storytelling.

In this role, you will provide support for calendaring, travel, expense reporting, and oversight of special projects, as needed.

• You will learn the products, people, and organizational dynamics within Cisco.
• You will understand how to handle, with a great degree of independence, incoming asks for time, meetings, resources and other needs from the Director.
• You will be responsible for determining when to refer matters to others, and to whom they should be referred to.
• You will be responsible for following up to ensure accurate disposition, and make sure nothing falls through the cracks.
• You will become a core member of the Director's team, attending monthly staff meetings and quarterly all team meetings.
• Calendar Management:
  Handles Director's calendar by prioritizing schedules and meetings. You may decide who gets on the principal's calendar, which meetings are attended, and who can attend in their place.
• Meeting Planning and Organization:
  Assists Director in planning and coordinating meetings by being responsible for the assembling of the agenda, location, meeting technology (Webex, TP) based upon participant needs, and all other meeting logistics. May further prepare meeting briefing documents by taking and disseminating notes and formulating post meeting action item lists.
• Correspondence/Approvals:
  Supports Director by acting as proxy for communications and approvals as authorized. Answers general questions as needed and refers routine matters to appropriate parties, following up to ensure accurate completion.
• Travel:
  Responsible for making travel arrangements for the Director. Carefully considers and decides the optimum travel arrangements and itinerary for calendared meetings while handling Cisco expenses.
• Special Projects:
  Provides analytical support to assist Director on special projects. Research issues, analyzes problems, compiles data, and prepares reports.
• Confidentiality:
  Candidate will deal professionally with sensitive and confidential matters and materials.

• 3+ years’ experience in an administrative environment.
• A minimum of one year of experience supporting a principal who was at the Sr Manager level or above.
• Sophisticated knowledge of Mac/Windows desktop computer applications:
  Outlook, Word, Excel, PowerPoint.
• Experience in calendar management, planning meetings and coordinating travel.
• Excellent verbal and written communication skills including the ability to connect with all levels of Executive/Senior staff and clients.

• Past work experience in the high-tech industry is desired, prior Cisco experience preferred.
• Associates degree

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions.

Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

The starting salary range posted for this position is $71,800.00 to $91,100.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation_, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications,…