Learning & Development Specialist

Your role in our mission

The Learning and Development Specialist will play a vital role in enhancing the skills and knowledge of our Operations employees through content and training creation, along with the facilitation of training. Supporting the success of operation agents, the L&D Specialist will create, edit, and maintain clear and accurate content that instills Prosper core values and empowers agents to deliver outstanding customer support.

This role requires a creative individual with strong communication, written, and analytical skills, and a passion for fostering employee development.

• Develop accurate and user-friendly content for our internal knowledge base.
• Design, develop, and deliver learning solutions for new hire and tenured agents for product launches, system changes, policy updates, and ongoing skill development.
• Collaborate closely with subject matter experts, leaders, quality, and peers to gather accurate information and validate content.
• Develop training and job aids for new processes, system deployments, or product updates.
• Build partnerships with cross-functional teams and develop strong working relationships with internal customers.
• Translate complex technical information, legal jargon, or operational processes into clear, concise language.
• Ensure all content adheres to established brand guidelines, tone of voice, and compliance requirements.
• Implement feedback from agents, quality, and leadership to continuously improve content effectiveness and usability.
• Develop measurable learning objectives and assessment strategies to evaluate the effectiveness of training programs.
• Utilize a variety of training methods and techniques to provide a world‑class training experience.
• Assist with administrative duties related to learning and development initiatives, such as tracking training attendance, assessment scores, survey feedback, and preparing reports.
• Stay informed about industry trends, technologies, and best practices in learning and development, and relevant to operational effectiveness.

• Ability to write clear, concise, and grammatically correct content for diverse audiences.
• Capable of translating complex information into engaging content.
• Confident in collaborating with employees at all levels and receptive to stakeholder feedback for continuous improvement.
• Ability to manage multiple projects simultaneously and meet deadlines.
• A passion for learning and dedication to supporting others’ professional growth.
• Proficient in Google Workspace
• Experience working in call center operations, loan processing, underwriting, or general loan operations for 2+ years.
• Consumer Financial Services industry experience.
• BA/BS degree in Learning & Development, teaching or relevant field.

$67,000 – $75,000 a year

Compensation details:
The salary for this position is $67,000 - 75,000 annually, plus bonus and generous benefits. In determining your salary, we will consider your location, experience, and other job‑related factors.

Rooted in our values, Prosper’s Operations team is driven by how we can improve the customer experience, always thinking there must be a better way. If you are looking for a mission driven company with a great culture, check us out! As a Prosper employee, you will have the opportunity to take ownership of your career - we offer learning opportunities and career development plans.

Come join a dedicated, diverse community that will help you discover your fullest potential! Are you ready to Prosper?

Founded in 2005 as the first peer‑to‑peer marketplace lending platform in the U.S., Prosper was built on a simple idea: connect people who want to borrow money with those who want to invest. Since inception, Prosper has helped more than 2 million people gain access to affordable credit with over $27 billion in loans originated through its platform. Our mission is to help our customers advance their financial well‑being through a variety of products including personal loans, credit, home equity lines of credit (HELOC), and our newest product, HELoan.

Our diverse culture rewards accountability and cross…