CRM Assistant

Join our team as a CRM Specialist at Dealer eProcess in Phoenix, AZ.

Phoenix, AZ (in-office)

• Manage and maintain the CRM system to ensure data accuracy, integrity, and security
• Execute daily data hygiene: sweeps for duplicates, missing required fields, and unassociated documents; maintain product mix accuracy (current and historical) on company records
• Route and secure leads: monitor lead routing, response timers, and escalation rules; maintain a one‑sequence‑per‑contact guardrail; resolve ownership conflicts quickly and document outcomes
• Provide training and support to team members on CRM best practices and usage
• Generate regular reports and dashboards to track CRM performance and provide actionable insights for decision‑making
• Stay updated on industry trends and best practices within Hub Spot

• 1-3 years of experience in CRM management, preferably in the automotive industry
• Proficiency in CRM software (e.g., Hub Spot) is a plus
• Strong analytical skills with the ability to interpret data and generate reports
• Excellent communication and interpersonal skills to collaborate effectively with cross‑functional teams
• Proven ability to manage and prioritize multiple projects simultaneously, ensuring timely completion while maintaining attention to detail and quality
• Detail‑oriented with strong organizational skills and the ability to manage multiple projects simultaneously
• A proactive mindset with a focus on problem‑solving and continuous improvement
• General understanding of Data Governance Core Principles – Required

At Dealer eProcess, we value innovation, teamwork, and a customer‑centric approach. As a CRM Specialist, you’ll have the opportunity to make a significant impact on our business and our clients’ success. We offer competitive benefits, professional development opportunities, and a vibrant workplace culture.

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