Data Center Supplier Management Services- Program Manager

** Job Description*
* Are you looking to work at the next best company and organization?
Are you craving the opportunity to make change and build new processes to improve a business and provide the best customer experience?  Are you easygoing with a positive attitude even when under an extreme amount of pressure?
If you answered yes to these questions, then we want you!

Be a part of the Oracle Cloud Infrastructure, Data Center Supplier Management Business Services, and Sourcing team. We are combining the elasticity and utility of cloud services with the granular control, security, and predictability of on-premises infrastructure to deliver high-performance, high availability, and cost-effective infrastructure services. As we build and grow, we seek a high-energy individual to step into the Data Center Supplier Services & Business Operations team.

This role requires a thinker with a strategic vision and tactical prowess. We need you to identify gaps and communicate ideas, solutions, and concerns as well as mitigation plans for future process development, iterations, and the continuous improvement of them. You will be expected to recommend changes and support your positions on those changes using the data you report, along with juggling high levels of support for day to day operational needs.

You should have a strong business and data center background, a track record of fixing things, and a bias for action. Experience in the datacenter colocation is needed, along with experience in a fast-paced management environment, making quick decisions to remove blockers or risks to the business and the employees managed.

Candidate must be comfortable working across remote teams and possess the ability to compartmentalize tasks to separate and manage exceptions differently from the normal day-to-day.  Keeping calm in chaos is key, along with team collaboration with all!

** About the Role*
* Supplier Services drives and supports the OCI's Colo-supplier program. As OCI continues to scale, it becomes increasingly important that we efficiently and effectively manage our Colo supply-base. The Supplier Management Services Program Manager is a critical role that drives strategic initiatives & continuous improvement as well as provides timely support to key internal stakeholders in Datacenter Operations, Datacenter Engineering, Site Selection and others.

Career Level - IC4

** Responsibilities*
* ** Key Responsibilities*
* -   Managing supplier performance for all colocation data centers accountable for globally

-   Managing relationships with current suppliers to ensure that they meet the data center's needs and expectations

-   Monitoring supplier performance and addressing any issues or concerns

-   Managing relationship with current suppliers to ensure that they meet the data center's needs and expectations per contracted terms

-   Contract management

-   Developing and implementing supplier management strategies and policies

-   Collaborating with other departments and teams within the data center to ensure the supplier services align with the organization's overall goals and objectives

-   Driving efficiencies with automation to enable business scale

-   Service level agreements with colocation suppliers are adhered to, conducting executive business reviews, and managing internal customer support to provide top-notch experiences

-   Effective reporting and executive write-ups

-   Developing and implementing strategies to improve efficiency

-   Collaborating with other departments such engineering, field operations, procurement, and finance to ensure the company's overall goals are met

-   Ticket Management deliverables, ensuring the timely resolution of customer and supplier issues

-   Monitoring performance metrics:
This includes tracking key performance indicators and analyzing data to identify trends and areas for improvement

-   Developing and implementing operational processes and procedures:
This includes identifying areas for improvement and creating standard operating procedures to increase efficiency and effectiveness

-   Communications for standard daily business needs, newsletters, status updates and executive write ups, business meeting content build outs

-   Problem solving and providing input and support to manager to unblock on business and project critical needs

-   Team -  must be a team player and be able to work solely

-   Must be extremely flexible and be good at embracing and shifting direction with high levels of change often

** Qualifications*
* -   8+ years of program management/fast paces operational support experience. Preferably in datacenter/ IT enterprise organization.

-   Degree in business, operations, supply chain, engineering or a related work experience

-   Solid operational support and project management skills, proven track record of taking ownership and driving results. Strong verbal and written communication skills. Ability to multitask, manage multiple projects and prioritize tasks

-   Demonstrated ability to think…