Business Process Manager - Collections​/Recovery Documentation & Quality Support

Position: Business Process Manager I - Collections/Recovery Documentation & Quality Support
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* Work Location:

** Phoenix, Arizona, États-Unis d'Amérique
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* Hours:

** 40
* * Pay Details:**$72,280 - $108,160 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
** Line of Business:
** Fonctions des services habilitants de l’entreprise
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* Job Description:

*** The Business Process Manager I is responsible for communication and procedure content and review for all of US Customer Assistance (Collections & Recovery). They will be actively involved in reviewing work instructions, letters that are used, and communications. They will drive results in quality and timeliness of annual review of all documents including what goes out to Customers. They will also work to create efficiency gains and validate accuracy in all areas.
*** Remote
* **
* Schedule:

Monday-Friday 8:00am-5:00pm EST
*** Candidate must be within a commutable distance of Phoenix AZ or Jacksonville FL to attend any in person office meetings.
*** Depth & Scope:
*** Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required.
* Leads a team of professionals and may be accountable for leading projects within a business area
* Ensures communication, implementation and/or training plans that are identified and detailed in order to implement projects and/or business initiatives
* Responsible for 25 processes of medium complexity
* Understands and contributes to the achievement of business strategy, goals and objectives
* Identifies and recommends process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the business
* Gathers, prioritizes and explains user requirements to support project activities, process improvements, systems development, etc.
* Serves as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes
* Prioritizes and manages his/her own workload, and possibly the workload of others, in order to deliver quality results and meets pre-determined timelines
* Represents the business and provides coordination within the business, with external service providers and other areas within the bank, on high risk/impact, major projects, and/or operational processes
* Uses project management software / tools and applicable templates to prepare documentation, tracks, monitors and…