Co-Op, Airport Customer Service – International Projects and Analytics

Overview

The ACS Intl Co‑Op provides project-based support through learning and partially understanding airport operations processes, coordinating continuous improvement initiatives and small projects, and leveraging data and analytics to drive these continuous improvement efforts. The Co‑Op will be asked to work closely with Intl leaders to support creative solutioning to current business challenges and assist the leadership by supporting research, development, and implementation of key performance metrics for Above Wing and Below Wing agents and customers.

The Co‑Op will also identify and validate sources of data needed for the creation of reports to track trends and metrics within ACS Intl and support root cause analysis. The Co‑Op practices safety‑conscious behaviors in all operational processes and procedures.

• Support process improvement and project management
• Analyze data from a variety of sources
• Support preparation of Managing Directors/Field Directors/Station Managers presentations of findings to ACS Intl leaders, potentially presenting herself/himself
• Be intellectually curious, ask questions and speak up when having an idea

• Must be currently pursuing a bachelor’s degree
• Must be able to work 14 consecutive weeks
• Embraces diverse people, thinking, and styles and be able to work effectively with fellow employees
• Curiosity and some experience in analysis, information science, data visualization preferred
• Previous experience in continuous process improvement or similar preferred
• Must be comfortable working in group and individual settings
• Should be able to speak effectively to diverse audiences
• Should be able to write clear and concise reports
• Ability to ask questions and follow up to find root causes
• Should have PC-based computer skills, including the use of common database and Microsoft Office software
• Consistently prioritizes safety and security of self, others, and personal data
• Possesses a high school diploma, GED, or high school equivalency
• Is at least 18 years of age and has authorization to work in the United States

Co‑Op, Airport Customer Service – International Projects and Analytics (Spring
2025)