Operations Leader

At The PSBLTY Co., we’re assembling a powerhouse team of passionate, innovative, and growth-driven leaders who are committed to helping others achieve their fullest potential. This team thrives on a culture of possibility, where every member is encouraged to bring their boldest, most authentic self to work, contribute fresh ideas, and push the boundaries of what’s possible. We draw inspiration from world-class organizations that don’t just follow trends but set them.

Here, you’ll have the freedom to experiment, the support to grow, and the tools to make a real impact, whatever your role.

At PSBLTY, we believe that creating value is at the heart of every role. Everybody’s contributions are key to our collective success, yours included.

As a Experience Operations Leader, reporting to our Chief Experience Officer, you will be responsible for:

1. Strategic Operations & Project Execution

• Serve as the central quarterback for execution excellence, transforming strategic solutions established with clients and strategic partners into complete, cross-functional delivery.
• Direct cross-functional project teams to build a culture of clarity, active collaboration, and mutual accountability.
• Oversee key deadlines, dependencies, critical paths, handoffs, resource allocation, and program reporting, while partnering directly with strategic partners on compliance management.

2. Operational Flexibility & Team Support

• Develop, execute, and continuously improve scalable workflows, systems, and operational frameworks to drive efficiency and quality throughout the Experience Team.
• Step in to support diverse functions as the organization expands, offering hands‑on assistance with initiatives across the product, enterprise experience, advisor experience, coaching, cohort, and events teams.
• Deliver direct, practical operational support grounded in a deep understanding of team members’ daily responsibilities.

3. Program Reporting & Resource Management

• Coordinate scheduling, logistics, resource allocation, and cross-functional delivery to ensure seamless participant experiences.
• Collaborate closely with functional leaders to align team priorities, resolve operational bottlenecks, and optimize resource deployment.
• Establish and track operational and program performance metrics to highlight value and quality across all Experience Team offerings.

At The PSBLTY Co., we believe in mutual commitment and responsibility. As much as we expect our team members to contribute to our collective success, we are equally committed—and 100% responsible—to supporting and empowering you to reach your goals. As a team, we commit to:

• Invest in your growth. We commit to providing you with opportunities for continuous learning, professional development, and leadership growth.
• Provide clear direction and support. We will ensure you have clear goals, actionable feedback, and the resources you need to succeed in your role.
• Foster a culture of belonging. We promise to cultivate a work environment where perspectives are valued, and where every team member feels heard, respected, and empowered to bring their authentic self to work.
• Encourage innovation and creativity. We commit to giving you the creative freedom to explore new ideas, run experiments, and contribute innovative solutions that drive our mission forward.
• Maintain open and honest communication. We pledge to be transparent in our communication, keeping you informed and engaged in our strategic direction and decisions.
• Create a balanced work environment. We will prioritize your well-being by encouraging a healthy work-life balance and offering flexibility where possible.
• Recognize and celebrate your contributions. We promise to acknowledge and reward…