Senior WFM Lead AI-Driven CX Operations
Listed on 2026-10-16
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Business
AI Business & Operations, Operations Management, Change Management
Coinbase, Inc. is seeking a Senior Manager, Workforce Management to evolve WFM into a strategic, AI-informed capability across CX, shaping capacity planning, forecasting, and cost modeling for Consumer CX.
You will translate complex workforce dynamics into narratives for senior leadership, and partner with Ops, Finance, Legal, and Compliance to align on resourcing and regulatory readiness. The role requires 5+ years in senior WFM or strategic planning in financial services or fintech, with a
Our organisation is growing, and we are hiring a Senior WFM Lead AI-Driven CX Operations in Phoenix, AZ, United States.
We have an opening for a Senior WFM Lead AI-Driven CX Operations in Phoenix, AZ, United States within Management & Operations.
This role, Senior WFM Lead AI-Driven CX Operations at Coinbase, Inc., could be your next career step.
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