Client Care Coordinator

As a Shift Supervisor cent de Paul's shelter/transitional housing program, you will oversee operations to ensure a safe, welcoming, and organized environment for individuals experiencing homelessness. Leading a team of Service Coordinators, you will collaborate closely with security, case management/navigation, and community partners to address the specific needs of your shift, ranging from managing daily activities and volunteer engagement to handling crises and maintaining a secure overnight environment.

This role demands a proactive, organized, and calm leader capable of adapting to a fast‑paced atmosphere while ensuring the well‑being of residents around the clock.

• Team Leadership:
  Lead service coordinators in maintaining a calm, safe, and supportive environment, directly supervising Service Coordinators and volunteers on shift.
• Operational Guidance:
  Provide daily guidance and support to the team, monitoring adherence to program policies, procedures, and safety protocols.
• Crisis Management:
  Collaborate with security and program staff to respond to and document emergencies, including behavioral issues, medical situations, and safety or facilities concerns.
• Operations:
  Oversee critical shift activities, including resident intake/discharge, meal or snack service operations, supply distribution, and the preparation/maintenance/transition and clean up of sleeping areas.
• Administrative Oversight:
  Maintain accurate records and logs inappropriate data systems (eg, HMIS, Uplift, etc.), including staff schedules, attendance, incident reports, and the proper handling/documentation of resident property.
• Facility Standards:
  Ensure the cleanliness, organization, and safety of all work spaces, dormitories, and communal areas, addressing sanitation needs or emergency clean‑ups as they arise. Report situations promptly according to proper protocol.
• Volunteer Engagement:
  Support and coordinate volunteers, facilitating a welcoming and inclusive environment that ensures a positive experience for community contributors. Give clear directions, guidance, and appropriate appreciation.
• Organizational Alignment:
  Participate in staff meetings, training sessions, and agency events to stay aligned with shelter goals and SVdP's culture of "Let None Be Lost."
• General Duties:
  Perform other duties as assigned by Supervisor.

You are a proactive, quick‑thinking, and dependable leader with proven experience in shelter/housing environments. Thriving in fast‑paced settings, you possess strong organizational and communication skills and a genuine passion for supporting vulnerable populations. You are highly resourceful, capable of multitasking and managing emergencies efficiently to maintain a safe, welcoming, and supportive environment for both residents and volunteers even in unexpected or challenging overnight situations.

• Experience:
  
  Minimum of 1+year working with vulnerable populations in a shelter or similar environment.
• Education:
  
  High school diploma or GED.
• Skills:
  
  Strong communication, organizational, and interpersonal skills.
• Technical:
  Proficiency with Microsoft office software programs, internet navigation, and the ability to learn new databases and systems quickly.
• Certification:
  Current Level One Fingerprint Clearance Card (Washington Street Shelter)
• Physical:
  Ability to stand, walk, lift up to 50 pounds, and perform other physical tasks as needed during various shifts.

Hourly Pay

• Starting Pay: $23/hour
• Overnight Employees will receive an additional $1.00/hour

Pay:
Starts at $23.00/hour (+ applicable shift differentials)

The Level I Supervisor focuses on the immediate execution of shift operations and direct supervision of floor staff.

• Team…