Manager Assistant – Chief of Staff, Merchant Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Manager’s Assistant (MA) to the VP of Merchant Operations will play a critical role in supporting the VP and Merchant Operations Leadership Team in defining and executing the organization’s strategic agenda. This individual will help establish and manage the operating rhythm of the VP’s office, ensuring the team remains focused on its priorities, measures progress effectively, and delivers against key commitments.

The MA will serve as a trusted thought partner to the VP and a key collaborator across Merchant Operations leadership, GRRO leadership, and partners across the organization. This is a hands‑on role requiring strong analytical and operational capabilities, business judgment, executive communication, and organizational discipline. The successful candidate will be proactive, comfortable moving between strategic and administrative priorities, and able to anticipate needs and drive work forward with limited direction.

Merchant Operations is an international organization. The MA will work across markets and time zones and must have the flexibility to participate in meetings and support key priorities outside of traditional local business hours when needed.

• Establish and manage the operating rhythm for the VP and Merchant Operations (MO) Leadership Team, including team agendas, business reviews, planning sessions, decision forums, action tracking, and follow-up
• Partner with the VP and Leadership Team to shape and manage the organization’s strategic agenda, translating priorities into clear initiatives, milestones, measures of success, and deliverables
• Support development of and maintain Merchant Operations KPIs, scorecards, dashboards, and other performance-management tools that provide visibility into progress and areas requiring leadership attention
• Own MO operational and performance reporting, including creating and running recurring reports, analyzing results, identifying trends and performance drivers, and translating data into actionable insights
• Track strategic initiatives and commitments, proactively identifying risks, dependencies, and emerging issues and driving appropriate follow-up and escalation
• Own key monthly, quarterly, and annual business management processes, including headcount tracking and reporting, organizational and distribution list maintenance, recurring submissions and deliverables, and support for mid-year and year-end colleague processes
• Support development of senior leadership presentations, business updates, and executive communications that clearly articulate the Merchant Operations strategy, performance, progress, opportunities, and decisions required
• Serve as a thought partner to the VP, synthesizing information, developing perspectives,…