Scheduling Manager

Transdev in Phoenix, Arizona is seeking an Scheduling Manager. This position is responsible for the management of the Scheduling department. Primary responsibilities are to support the Schedulers and Trip Editors, including but not limited to, creating schedules, ensuring proper coverage, monitoring of performance and ensuring the accurate/efficient scheduling of paratransit trips. Additional work shall focus on implementing and maintaining an efficient and effective Customer Subscription process.

Will coordinate with agency partners and maintain agency provider information. Responsible for creating and analyzing Operator run cuts to provide efficient and effective service.

Competitive compensation package of $64,000 minimum - Maximum $80,000

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Medical, Dental and Vision
• Life insurance, Short-term disability, Voluntary long-term disability.
• 401(k) retirement plan

• Analyze reports, performance indicators, and system data to support informed decision-making and improve service delivery.
• Provide scheduling data and system information to support the development and maintenance of current and new operator shift schedules for each system shift bid.
• Develop and evaluate performance standards to measure scheduling efficiency and compliance with service requirements. Recommend procedural improvements and prepare work schedules, training materials, and procedural manuals as needed.
• Recommend and implement daily schedule adjustments to support on-time performance, service reliability, and productivity goals.
• Prepare and distribute scheduling reports, including scheduled hours and miles, system statistics, route lists, bus counts, and resource changes. Distribute reports electronically and in print as needed.
• Conduct ad hoc reporting and analytical projects, including gathering and summarizing scheduling data, evaluating schedules and scheduling methods, researching best practices, testing parameter and rule changes, and analyzing the costs associated with service and run-cut changes.
• Coordinate with subcontracted service providers regarding daily schedules, productivity, and on-time performance.
• Oversee daily scheduling team operations, provide work direction, and conduct employee performance reviews.
• Review template schedules and subscription ride services to ensure accuracy, efficiency, and alignment with service requirements.
• Perform other related duties as assigned.

• Preferred:
  Bachelor’s degree in Transportation Planning, Management, or a related field, with a minimum of five years of transportation scheduling experience, including supervisory experience in a planning or scheduling environment. An equivalent combination of education and experience may be considered.
• Preferred:
  Working knowledge of Trapeze scheduling software, Microsoft Office applications (particularly Excel), and other scheduling, planning, or dispatching software.
• Strong understanding of run-time methodology and route scheduling techniques.
• Strong attention to detail and computer proficiency, including experience working with databases, word-processing applications, and spreadsheets.
• Ability to work within time constraints, manage competing priorities, and handle multiple tasks simultaneously.
• Ability to learn and apply Transdev’s operating rules, procedures, routes, schedules, and fare structure.
• Basic mathematical skills.
• Excellent proofreading, research, communication, organization, and interpersonal skills.
• Transit operations experience required.
• Ability to successfully pass a criminal background check and any required FTA drug testing.

The essential functions of this position require the ability to:

• Work outside in varying temperature, weather, and humidity conditions-10% of the job is performed outside, work alone and/or remote locations.
• Sit for extended periods (up to 6-8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
• Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise

Reasonable accommodations may be made to…