Digital Product Manager

Manager Digital Product Management:

Job Responsibilities:

• Understand business objectives and customer needs, identify creative ways to leverage capabilities, and develop innovative solutions to meet those needs.
• Work closely with Technology as key partner interfacing back with business teams to be responsible for and ensure best-in-class delivery and customer outcomes
• Primary liaison between the Company and contracted third party servicing Partners.
• Establishes and maintains effective working relationships with the product operations team.
• Monitors and improve processes related to third party servicing to minimize risks and to ensure corporate reputation remains intact.
• Conducts contract testing to ensure compliance with AEMP 10 requirements.
• Oversees and evaluates the implementation of new products and services offered by Company at each third-party vendor to ensure quality and appropriate risk mitigation.
• Collaborate effectively with all stakeholders and partners to ensure regulatory compliance
• Partner with Operation Excellence, Business, Product Management teams among others to identify gaps, create new processes and streamline processes
• Strong analytical discipline, solution-oriented mindset, and focus on outcomes
• Strong project/product management skills and demonstrated ability to manage multiple business priorities
• Ability to build strong relationships, communicate effectively and lead through influence
• Knowledge of Third-party monitoring, SLA tracking / Progress reporting and Process controls
• Responsible to ensure supplier compliance of AXP standards/requirements
• Drive departmental standards and audit /review remediation.
• Serve as an escalation point for Partner related issues and incidents
• Knowledge of Third-party lifecycle activities Pre-contract, Post-Contract and Termination
• Demonstrated ability to quickly adapt to changing circumstances with a will to win
• Knowledge of risk management functions / familiarity with standard processes and tools; knowledge of those relevant to third-party relationship management will be a plus.
• Knowledge of Operational Risk Events / Corrective Action Plans and management of Third-party tracking
• Maintain Vendor oversight for PRSAs and Controls
• Support Financial management including Invoice/SLA Credit validation and monitoring for accuracy
• Support Third-party monitoring/tracking of Business Continuity and DR exercises and validation results

• Minimum of 6+ years of vendor and contract management experience
• Strong relationship-building skills with ability to effectively influence, collaborate and work across multiple business groups and functions
• Ability to work independently with minimal supervision
• Strong organizational, negotiation and communication skills
• Ability to drive and manage multiple projects/ priorities to completion; meet deadlines
• Analytical and displays thought leadership by being able to transform ideas to actionable plans
• Ability to execute under pressure
• Demonstrated proficiency in Microsoft Office related products (Excel, PowerPoint, Project, Word)
• Proven effective people leader skills
• Experience working in or with various governance and 2nd and 3rd lines of defense organization to support, challenge and promote objectives.
• College degree preferred