Program Manager - Financial Coaching

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Military One Source Salary Full Time Management Remote, US

Salary Range: $80,000.00 To $90,000.00 Annually

Department:
Financial Coaching

Reports to:

VP of Financial Coaching

Coach the financially concerned into financially confident while creating clear sponsor ROI.

Keep program service delivery reliable by coordinating commitments, surfacing risks, and closing operational gaps that protect member access and sponsor confidence.

Reliable coordination helps military members and families reach financial support when needed. The Program Manager keeps project commitments organized, visible, and moving across delivery teams. This hands‑on, coordinator‑level individual contributor maintains readiness visibility, follows through on commitments, prepares clear reporting, and escalates issues early enough for leaders to act. The title refers to program coordination—not authority over people, strategy, budgets, or the contract.

Program and functional leaders retain those decisions; this role helps teams carry them out reliably.

Reliable Program Coordination

Maintain an accurate, usable view of priorities, milestones, dependencies, and commitments. Work with owners to clarify success, agree on next steps, and follow through until completion or escalation. Coordinate within approved priorities without independently changing scope or assigning work beyond agreed authority.

Service Readiness

Coordinate handoffs that turn approved staffing and seasonal service plans into operational readiness. Connect HR, IT, training, coaching leadership, and staffing partners so readiness evidence is visible, gaps have owners, and avoidable delays do not block member access. Leaders determine staffing, qualifications, access approvals, and launch decisions.

Trusted Performance Visibility

Turn approved operational data into concise, accurate reporting on service performance, readiness, risks, and unresolved decisions. Reconcile inconsistencies with source owners and separate facts from assumptions. Give leaders reliable visibility into member access and sponsor commitments without creating competing information sources.

Interface with the project's prime contractor for scheduled issue reviews and program updates. Prepare accurate status information, communicate open issues and next steps, and track follow‑up commitments with the appropriate MSA owners.

Issue Ownership and Follow‑Through

Keep ownership, next steps, and escalation paths clear for operational obstacles and service concerns. Route technical, staffing, quality, or contract questions to decision‑makers and track follow‑through until resolution is confirmed. Respect qualified owners’ clinical, financial, personnel, security, and contractual judgment.

Consistent Ways of Working

Maintain agreed workflows, handoffs, and documentation so distributed teams deliver consistently. Use recurring issues and seasonal lessons to recommend improvements, coordinate approved changes, and confirm they address underlying service problems. Support leaders’ internal and partner communications without independently committing MSA to new terms or service promises.

Dependable Member Access

Approved service plans translate into ready people, systems, and handoffs, with avoidable coordination gaps identified before they interrupt members' access to support.

Fewer Surprises for Leaders and Partners

Program status is clear and credible. Decision‑makers can see emerging risks, their likely effect, and the action…