Account Manager

• Client-facing experience: you've owned relationships, not just replied to tickets
• Video literacy: you can read a brief and translate it into an editor's language
• Clear English: excellent written and spoken communication
• Organization: briefs, timelines, and revisions all tracked — nothing slips
• Calm under volume: several accounts moving at once doesn't rattle you
• Proactive: you flag problems before the client notices them
• Detail-oriented: wrong logo, wrong aspect ratio, wrong name — you catch it
• Curiosity: you keep tightening the process you inherited

What you'll do

• Onboard new subscription clients and set expectations from day one
• Turn client briefs into clear, editable instructions for the editing team
• Keep every project moving on schedule and inside our turnaround promises
• Manage revision rounds and confirm feedback was actually applied
• Be the single point of contact clients trust and enjoy hearing from
• Notice natural expansion moments without ever getting pushy
• Surface at-risk accounts early so nothing churns quietly
• Improve the systems and templates the whole team runs on

These are the principles that are at the core of our team and drive us every day.

Every decision starts with the client. We anticipate what they need before they have to ask.

We own our work, our mistakes, and our follow-ups — problems get solved, not passed along.

High standards on the 100th video, not just the first. Craft is the product.

We seek God's direction in how we build, lead, and serve the people around us.

We test new tools, techniques, and workflows, and we keep learning out loud.

We honor commitments and hit deadlines. Our word and our work match.

When Video Scale wins, the team wins. Great work gets recognized and rewarded.