Senior Solutions Consultant; Supply Chain Business Process Architect

Company overview:

Trace Link is the world’s largest Agentic Business Network, enabling life sciences and healthcare companies to build and manage a scalable digital workforce of governed, no-code AI agents that execute and coordinate mission-critical supply chain operations alongside human teams. Powered by the Integrate-Once™ OPUS platform, Trace Link links more than 300,000 network participants, enabling multi-enterprise processes at global scale.

Founded in 2009 with the simple mission of protecting patients, today Tracelink has 5 global offices, over 800 employees and more than 1700 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.

Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.

The Senior SC Business Process Architect is as a strategic and trusted advisor to customers evaluating Trace Link's Supply Chain Agentic Business Process solutions as they navigate their agentic Supply Chain journey.

Working closely with Sales Executive, Product Management, Value Engineering, Professional Services, and customer teams, the Senior SC Business Process Architect leads discovery sessions, evaluates current end-to-end supply chain processes and systems, and designs Agentic Business Process solutions aligned with the customer's Agentic Supply Chain Operating Model and Operating System.

The role also delivers tailored demonstrations, solution presentations, technical workshops, and responses to RFPs and RFIs.

As an Senior SC Business Process Architect is focused on Supply Chain Agentic Business Processes, you are the primary technical expert and strategic advisor guiding customers through the adoption of Trace Link's OPUS Platform, OPUS Agents, Agentic Control Tower and Agentic Business Network.

Many customers pursue a Track & Trace journey at the same time. When they do, the Senior SC Business Process Architect works with the Track & Trace Sales and Architect teams, ensuring customers experience a coordinated commercial engagement across both journeys.

• Partner with the Sales Executive to manage the customer journey, acting as a trusted advisor who helps prospects identify, map, and evolve their current end-to-end supply chain processes into Agentic Business Processes.
• Own and facilitate structured discovery to understand the customer's use cases and archetype, mapping how a prospect's supply chain planning, execution, and orchestration processes will evolve.
• Become a trusted advisor for executive, business, supply chain, operations, and IT stakeholders.
• Support Customer Operational Reviews, Executive Business Reviews, commercial planning sessions and strategic account reviews to reinforce Trace Link's value story.
• Develop deep expertise in each customer's supply chain operating model, business priorities, and digital and agentic transformation initiatives.
• Translate those findings into a defensible future-state roadmap that shows the customer exactly how they move from their current-state architecture toward the Agentic Supply Chain Operating Model, reducing manual touchpoints across the supply chain.
• Introduce Track & Trace ABP to show additional value from the Trace Link platform, and support colleagues working on the Track & Trace opportunities.

• Own, manage and deliver product presentations build on thorough customer discovery and focused on the prospect's use cases.
• Prepare materials for and lead interactive solutioning workshops and demonstrations. Review the customer’s supply chain architecture and process flows, and map Trace Link capabilities to specific operational and financial outcomes.
• Design and present the customer's future-state Agentic Supply Chain Operating Model, including where OPUS Agents can absorb work done manually, such as exception triage, order orchestration, or supply/demand reconciliation before it becomes a disruption.
• Position Supply Chain-related Agentic Business Processes that improve operational efficiency, resilience, and customer business outcomes.
• Position the OPUS Platform, OPUS Agents, Agentic Control Tower, and Agentic Business Network, along with additional capabilities including MINT, POET, and future Supply Chain products and services.
• Work collaboratively with Value…