National Product Manager

Dent Wizard is the nation's undisputed leader in automotive reconditioning services and vehicle protection products - and our success is the result of the great people who serve our customers. We're stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve.

The National Product Manager, Products and Services is a key collaborator and subject matter expert focused on enhancing Dent Wizard's product and service portfolio. This role partners across teams to optimize performance, efficiency, and customer satisfaction while ensuring our offerings remain competitive and aligned with customer expectations - particularly for national accounts. The position emphasizes cross-functional teamwork, data-driven insights, and a mindset of continuous improvement to evolve Dent Wizard's solutions and support operational excellence.

• Serve as a trusted resource and subject matter expert for field operations, supporting execution and alignment with company objectives.
• Collaborate with field teams to uphold Customer SLAs and pricing consistency, ensuring clarity and mutual accountability.
• Coach, train, and develop others on National Initiatives.
• Foster knowledge-sharing and communication between operations, training, and national account teams to strengthen service delivery.

• Partner with internal teams to maintain and evolve the product and service roadmap, aligning it with market trends and customer needs.
• Contribute to the development of enhancements that improve quality, efficiency, and overall customer value.
• Ensure product specifications, processes, and standards remain compliant and competitive across the marketplace.

• Coordinate the full lifecycle of products and services - from introduction through refinement and eventual retirement.
• Work closely with supply chain, training, and operations teams to ensure consistent, high-quality execution nationwide.
• Monitor performance data to identify opportunities for improvement or innovation within existing offerings.

• Collect and analyze feedback from customers, field teams, and industry sources to inform product direction and positioning.
• Collaborate with marketing on messaging and communication strategies that highlight the value and differentiation of Dent Wizard's solutions.
• Provide insight-based recommendations to support competitive and sustainable pricing structures.

• Track and report on key performance indicators such as adoption, utilization, service quality, and customer satisfaction.
• Translate data into actionable insights that guide product and operational improvements.
• Present findings and recommendations to leadership and cross-functional partners to inform strategic decisions.

• Support initiatives that test and implement new tools, materials, and service methodologies.
• Collaborate with cross-functional teams to embed a culture of continuous improvement through feedback, experimentation, and data analysis.
• Serve as an advocate for innovation, ensuring lessons learned in the field inform future development.

Other duties as assigned.

• Adaptability
• Change Management
• Collaboration
• Adaptability
• Functional Expertise
• Influence
• Continuous Improvement
• Analytical Thinking
• Problem Solving
• Customer Focus
• Communication Skills
• Project Management

• High school diploma required, Bachelor's degree in Business, Marketing, Operations Management, or related field preferred.
• 5+ years of experience in product or service management, ideally within automotive services or reconditioning.
• Strong understanding of automotive technologies, repair processes, and industry best practices.
• Demonstrated success working cross-functionally with operations, marketing, and national customer accounts.
• Excellent communication, analytical, and interpersonal skills.
• Proficiency in data tools (Excel, Power BI), Microsoft Office, and CRM systems.
• Extensive Travel Required (Approximately 50%, variable by business unit)

• Continuous viewing from and inputting data to a computer screen
• Extensive travel required (approximately 50%) variable by business unit.

• All applicants…