SVP, Channel Partner

# SVP, Channel Partnerbswift United States Full time

Remote

Apply by Dec 14, 2026## About the role

Want to be a bswift er? At bswift we’ve been transforming### benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.

We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!

ABOUT US bswift is a leading benefits administration company that specializes in providing tailored solutions for our clients. Our mission is to simplify the complex world of employee benefits and deliver exceptional service to our clients. WHAT YOU’LL DO The Channel Operations leader is responsible for driving Channel Partner engagement, retention, product activation, operational excellence, and team performance.

This role oversees budget planning, staffing strategy, client success initiatives, operational processes, collaboration with the sales team to drive new logos and cross-sell, and cross-functional collaboration to ensure Channel Partners maximize value from the bswift platform while achieving organizational growth objectives. WHAT YOU WILL BE RESPONSIBLE FOR (Essential Functions) Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Plan for and manage all budget and staffing needs in support of ongoing Channel Operations, seasonal demands, project-based initiatives, and non-recurring revenue opportunities.
• Effectively lead and develop CP Leadership to support team member skill development, professional growth, career advancement, and retraining initiatives.
• Manage and coach people managers and account leads to achieve and exceed performance objectives, while overseeing staffing needs, pricing, contracts, margins, and client relationships.
• Serve as a strong Channel Partner advocate by engaging directly with Channel Partners and developing strategies that improve partner success, efficiency, and adoption of the bswift platform.
• Drive Channel Partner engagement, satisfaction, and retention by ensuring operational excellence, service quality, and support effectiveness.
• Define and steward the Channel Partner journey, partnering with Product and Marketing teams to develop and deploy strategies that demonstrate product value, new functionality, and innovative use cases.
• Represent the voice of the Channel Partner and influence internal stakeholders by promoting a customer-centric culture throughout the organization.
• Track and prioritize industry trends, including training and certification### requirements, career development programs, turnover patterns, and technology adoption opportunities.
• Establish and monitor success metrics to measure progress against business goals, including collaboration with Product and Finance teams to assess relationships between product adoption and revenue retention or expansion.
• Partner closely with Channel Partner Sales, Client Services, and Product teams to optimize and standardize cross-functional processes that improve the customer experience and support retention goals.…