Commercial Accounts Program Manager

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.

We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

Driven Way builders
. We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

We are seeking a Commercial Accounts Program Manager with experience in B2B client relationship management and client advocacy within the automotive inspection sector. You will be part of the OPENLANE Canada Inspections team responsible for delivering best-in-class inspection services, technical data integrations, and operational excellence for key commercial account partners. You will be involved in leading client meetings and collaborating cross-functionally with Product, IT, and Operations teams.

The ideal candidate will have 3+ years of account management experience in the automotive industry.

• Client-Centric: You build deep, trusted relationships with major account partners and advocate fiercely for their technical and operational needs.
• Data-Driven & Analytical: You comfortably monitor, track, and report on SLA metrics and KPIs to continuously elevate service levels.
• Collaborative Solutions-Finder: You seamlessly bridge internal operations, and client teams to resolve complex technical or process challenges.
• Effective Communicator: You possess exceptional public speaking and interpersonal skills to lead business reviews and strategic demonstrations with executive stakeholders.
• Proactive & Results-Oriented:
  You identify workflow bottlenecks, implement productivity tools, and drive continuous operational optimization.

• Act as the primary point of contact and advisor for assigned client partnerships regarding all inspection services rendered.
• Lead client meetings including onboarding/implementation, business reviews, SLA status updates, and technology/inspection demonstrations.
• Maintain, monitor, and report on accurate monthly SLA metrics and KPIs, utilizing data insights to drive client forecasting and service enhancements.
• Collaborate cross-functionally with internal operations, Product, and IT teams to translate client technical requirements into actionable development items.
• Optimize operational workflows, manage escalated client issues or disputes, and implement process improvements to maximize overall efficiency.
• Provide strategic feedback and market intelligence to executive leadership regarding client trends, industry changes, and service opportunities.
• Deliver timely, professional correspondence (calls, video conferences, and emails) for all internal and external client requests.

Reporting to the Sr. Manager, Commercial Operations, this role will collaborate with internal Operations, Inspections Product, IT, and Client Executive Leadership on a daily/weekly basis.

Your work is performed as a Remote employee (based in Toronto / GTA preferred).

• 3+ years of account management experience.
• 3+ years of automotive industry experience.
• Bachelor’s degree or equivalent industry experience.
• Proven capability in managing B2B account partnerships, client onboarding, and SLA/KPI monitoring.
• Strong understanding of B2B data…