Client Implementation Consultant

The Implementation Consultant is responsible for independently leading and managing new customer implementations, change of ownership initiatives, pharmacy and facility moves, and other complex customer transition projects. This role serves as a consultative partner to customers and internal stakeholders, assessing business and operational needs, developing implementation strategies, identifying risks, recommending solutions, and guiding projects through successful completion.

The Implementation Consultant exercises discretion and independent judgment in evaluating customer requirements, interpreting operational needs, establishing project priorities, resolving complex implementation issues, and recommending appropriate courses of action. The position works collaboratively across multiple functional areas to ensure implementation solutions align with customer expectations, operational capabilities, service standards, and business objectives.

The successful candidate is highly organized, forward-thinking, analytical, and an effective communicator who takes a proactive and consultative approach to problem solving. This individual must be comfortable independently leading multiple projects in a fast-paced environment while adapting strategies based on changing customer and operational needs.

Monday:
Friday, 8:30am to 5:00pm

Works 2-3 days from home

• Medical, Dental, Vision insurance
• Health Savings & Flexible Spending Accounts (up to $5,000 for childcare)
• Tuition discounts & reimbursement
• 401(k)
• Company Paid Time Off*
• Shift Differential
• Daily Pay
• Pet Insurance
• Employee wellness and discount programs
• Benefits may vary by employment status

• Serves as the primary implementation consultant and subject matter resource for assigned new customer implementations, change of ownership projects, pharmacy moves, facility relocations, and other customer transition initiatives
• Independently leads assigned implementation projects from initial planning through execution, stabilization, and post-implementation review
• Consults with customers and internal stakeholders to assess business needs, operational requirements, service expectations, implementation readiness, and potential risks
• Exercises discretion and independent judgment to evaluate project requirements and determine appropriate implementation strategies, priorities, timelines, and recommended courses of action
• Develops comprehensive implementation plans, project timelines, milestones, agendas, and deliverables based on customer requirements and organizational objectives
• Evaluates customer needs and recommend appropriate products, services, processes, or operational solutions to support a successful transition
• Provides consultative guidance to customers regarding implementation requirements, operational considerations, dependencies, timelines, and recommended practices
• Determines the appropriate involvement of internal service areas, including Customer Field Service, IV, Clinical Consulting, Clinical HUB, pharmacy operations, and other functional partners based on the individual needs of each implementation
• Leads internal and external project meetings, facilitate discussions, provide recommendations, communicate decisions, assign action items, and ensure appropriate follow-up
• Analyzes complex or changing project circumstances and independently identify solutions or recommendations based on available information, customer requirements, business needs, and operational considerations
• Proactively identifies project risks, implementation barriers, service gaps, and competing priorities and develop mitigation strategies to minimize disruption to customers and operations
• Uses advanced knowledge of…