Payments Operations Analyst

Garner is on a mission to transform the U.S. healthcare system – and we're the only proven player doing exactly that. We partner with employers to redesign how healthcare works: applying 550+ proprietary clinical metrics across 80+ specialties to a dataset of 320M+ patients to identify the best-performing doctors, then using compelling incentives to steer members to the care that helps them get healthier, faster.

The result is a rare "win win" – better care and lower costs for both members and employers. In just five years, our work has helped over 2.5 million people access higher-quality care and saved $1B in healthcare costs. We recently raised our Series E and have doubled five years running. If you've ever wanted your work to solve a problem that touches every person in this country, this is the opportunity to do exactly that.

You'd be joining a team fundamentally reimagining healthcare in the U.S. – and using AI to scale that impact further and faster than anyone else can.

This is a role for someone who wants to work on a hard problem, deliver real impact and be pushed to be the best version of themselves. As a Payments Operations Analyst, you'll be part of the Payments team within Claims Operations, reporting to the Payments Operations lead. You'll help run and improve the operations that move money to our members every week, working directly with the partners who receive it.

Your work will directly shape the member experience as Garner grows and launches new ways to reward members for choosing great care.

• Run day-to-day payment operations, including weekly payment cycles, funding, and the checks and controls that keep member payments accurate and on time
• Serve as a point of contact for external payment partners, working through file delivery, funding, error reports, and issue resolution
• Investigate payment issues end to end: analyze error reports, find the root cause, and drive fixes with internal teams and partners
• Support new client and partner launches, setting up payment workflows and confirming everything works once real payments start flowing
• Analyze and resolve payment questions and issues raised by clients, members, and internal teams, within our service standards
• Help maintain and improve the reporting, trackers, and dashboards that show the status of all payments work
• Contribute to internal tools, documentation, and process improvements, using automation and AI tools to make recurring work faster and more reliable
• Raise risks early and keep the right people informed, so issues are resolved before they reach members

• 1-4 years of experience in operations, analytics, or a similar role; experience in payments, fintech, payroll, benefits, or healthcare operations is a plus, not a requirement
• Experience working with external partners or vendors to troubleshoot and resolve issues
• An analytical mindset with a keen attention to detail; you dig for the root cause before jumping to a fix
• Comfort working with financial data and reconciliations in Excel/Google Sheets
• Familiarity with file-based integrations (for example, SFTP, encryption, or file mapping) is a plus
• Clear, proactive communication with internal teams and external partners, and comfort using AI tools to work faster and more accurately
• A combination of high ownership mentality and detail orientation, including sound judgment and rigor on high-stakes, sensitive operational work, that has resulted in a track record of delivering operational initiatives on tight deadlines
• A willingness to "roll up your sleeves" and do whatever is necessary to ensure company success
• A methodical problem-solver who drives continuous improvement, readily gives and absorbs feedback, and…